Emma McMurtrey
Ainsworth
Summary
Proven track record in enhancing customer satisfaction and loyalty, particularly at SUBWAY® Restaurants, by leveraging exceptional customer engagement and cash handling skills. Achieved significant improvements in service efficiency and team performance through effective training and multitasking. Demonstrates strong work ethic, professionalism, and a commitment to excellence in all tasks undertaken.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2025
2025
years of professional experience
Work History
Backroom Stocker
Speedee Mart
11.2024 - Current
- Supported smooth store operations by promptly stocking shelves during peak hours.
- Streamlined backroom organization for increased efficiency and easier access to products.
- Assisted in maintaining a clean and safe work environment, adhering to company safety policies.
- Collaborated with team members to complete large shipments quickly and efficiently.
- Adhered to company guidelines on rotation procedures, ensuring that perishable items were stocked appropriately to minimize spoilage.
- Provided support during promotional events by setting up displays according to planograms and visual merchandising guidelines.
- Ensured high product quality by inspecting incoming shipments for damages or issues before storing them away.
- Contributed to a positive work atmosphere by fostering teamwork among fellow stockers and other staff members.
- Maintained ongoing communication with supervisors regarding any challenges or successes encountered during daily tasks.
Sandwich Artist
SUBWAY®Restaurants
05.2024 - 11.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
- Developed system for tracking most requested sandwich combinations, guiding inventory purchasing decisions.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Conducted regular quality checks for ingredients, maintaining high standard of products offered.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Accurately operated cash register to process customer payments.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Increased repeat customer visits by providing friendly and engaging service.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
Cashier
Bomgaars
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
No Degree -
Ainsworth High School
Ainsworth, NEHigh School Diploma -
Penn Foster
Chandler, AZ05-2025
Skills
- Customer Engagement
- Customer assistance
- Work ethic and integrity
- Time management skills
- Patience and empathy
- Cash handling
- Reliability and punctuality
- Written and verbal communication
Timeline
Backroom Stocker
Speedee Mart
11.2024 - Current
Sandwich Artist
SUBWAY®Restaurants
05.2024 - 11.2024
Cashier
Bomgaars
No Degree -
Ainsworth High School
High School Diploma -
Penn Foster
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