Summary
Overview
Work History
Education
Skills
Timeline
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Eric Granger

Ames

Summary

Knowledgeable Parts Professional proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.

Overview

15
15
years of professional experience

Work History

Parts Rep

Titan Machinery
08.2018 - Current
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Organized parts storage and stocked inventory.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.

Setup/Service Technician

Titan Machinery
08.2008 - 08.2018
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Trained new employees to learn new systems, apply best practices to the jobs done correctly and efficiently.
  • Diagnosed and troubleshot problems, repairing machines
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Checked equipment to determine if maintenance was required.
  • Performed several service calls out in the field, contacted customers about specials going on for inspections.

Education

Diploma - Powersports Technology

Minnesota West Community And Technical College
Jackson, MN
05.2008

Skills

Cycle Counting

  • Vehicle Operations Knowledge
  • Catalog Familiarity
  • Customer Experience
  • Complex Problem-Solving
  • Parts Identifications
  • Parts Repair
  • Parts Installation Knowledge
  • Customer Service

Timeline

Parts Rep

Titan Machinery
08.2018 - Current

Setup/Service Technician

Titan Machinery
08.2008 - 08.2018

Diploma - Powersports Technology

Minnesota West Community And Technical College

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Eric Granger