Ericca Houser
North Platte
Summary
Seeking customer service position at SkyWest Airlines. Embodies solid foundation in customer service and proven history of enhancing customer experiences. Possesses keen focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Recognized for excellent communication skills and ability to handle challenging situations with poise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA/MED AID
Linden Court
12.2023 - Current
- Aid in daily living activities
- Document patient information
- Help with dressing, bathing, feeding, toileting, and ambulating
- Maintain a clean and orderly working environment
- Communicate with colleagues to promote the well-being and happiness of residents
- Experienced in Healthcare and Memory Support
CNA
Great Plains Health
07.2021 - 04.2022
- Help aid in daily living activities
- Collect and document patient information
- Collect specimens and input/output information and document
- Maintain a clean and orderly work environment
- Communicate with co-workers to promote the well-being of patients
- Help with bathing, toileting, ambulating, and nutrition as needed
Cashier
Dollar Tree
11.2020 - 07.2021
- Handle all sales transactions while operating assigned cash register
- Maintain security of all cash
- Protect all company assets
- Maintain high level of customer service
- Fully cross-trained to assist with cash register operations, customer service, and stock replenishment
- Assist managers in closing paperwork and verify the deposit
Bosselman Boss Shop
08.2020 - 11.2020
- Equipped with knowledge of windows computer system
- Complimented often on demeanor and willingness to go above and beyond to help the customer
- Received high scores in my training class on quizzes and tests
Server
Buffalo Wild Wings
10.2018 - 01.2019
- Provided friendly customer service by greeting guests
- Used my knowledge of the menu to offer drinks and food items, took orders, and delivered food
- Operated the computer system and took payments in cash and credit cards
- Constantly cleaned and made sure the restaurant was presentable
Server
Applebee’s
10.2017 - 07.2018
- Provided friendly customer service by greeting guests
- Used my knowledge of the menu to offer drinks and food items, took orders, and delivered food
- Operated the computer system and took payments in cash and credit cards
- Constantly cleaned and made sure the restaurant was presentable
Education
Mid-Plains Community College
North Platte, NE03.2025
High School Diploma -
Central High School
Knoxville, TN05.2007
Skills
- Time management
- Compassion and empathy
- Problem-solving
- Quality assurance
- Complaint handling
- Multitasking and organization
- Data entry
- Empathy and patience
- Call center experience
- Team collaboration
- Adaptability and flexibility
Certification
Certified Nursing Assistant, 100%, 100%
Timeline
CNA/MED AID
Linden Court
12.2023 - Current
CNA
Great Plains Health
07.2021 - 04.2022
Cashier
Dollar Tree
11.2020 - 07.2021
Bosselman Boss Shop
08.2020 - 11.2020
Server
Buffalo Wild Wings
10.2018 - 01.2019
Server
Applebee’s
10.2017 - 07.2018
High School Diploma -
Central High School
Mid-Plains Community College
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