Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Erika Clark

Papillion

Summary

Experienced Treatment Coordinator with a strong background in insurance verification and patient care coordination at Midtown Dental. Demonstrated ability to create tailored treatment plans and resolve billing issues, enhancing patient satisfaction. Skilled in communication and financial counseling, building robust relationships with patients and insurers. Kind Treatment Coordinator with thorough understanding of financial options, dental plans and dental terminology. Specialties include communicating treatment plans to patients, performing thorough consultations and interviews and presenting dental treatment payment contracts. Manages multiple tasks and works through interruptions.

Overview

17
17
years of professional experience

Work History

Treatment Coordinator/Receptionist, Accounts Receivable

Midtown Dental
Omaha
07.2017 - Current
  • Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
  • Performed administrative duties such as filing insurance claims forms or preparing reports.
  • Provided support to clinical staff with insurance verification and authorization processes.
  • Provided guidance to patients about their financial responsibility for services rendered.
  • Maintained communication with healthcare providers regarding referrals and authorizations.
  • Conducted financial counseling sessions for new and existing patients.
  • Managed patient scheduling, appointment reminders, and follow-up calls.
  • Ensured compliance with HIPAA regulations as well as other applicable laws.
  • Resolved any issues related to payment discrepancies or denials in a timely manner.
  • Created customized treatment plans for patients based on individual needs.
  • Worked closely with medical billing department to ensure accurate coding of all services provided.
  • Assisted dentist in helping patients determine optimal treatment options.
  • Conducted financial consultations with patient and set up payment plans.
  • Functioned as team leader and organized all treatment and placement activities
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.

Lead Dental Assistant

Aspen Dental
Omaha
08.2012 - 06.2017
  • Monitored departmental activities, identified issues, and took corrective action as needed.
  • Trained and supervised subordinate staff members in daily operations and procedures.
  • Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
  • Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality.
  • Assisted in the training of new dental assistants by providing guidance on protocols and processes.
  • Instructed patients on proper oral hygiene techniques and post-operative care.
  • Provided chairside assistance to dentists during dental procedures.
  • Prepared injection syringes for use in various dental procedures according to protocol standards.
  • Ensured that all necessary supplies were available for each procedure.
  • Maintained accurate documentation of patient visits, treatments rendered, and payments received.
  • Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.
  • Maintained patient charts, including medical histories, medications, and allergies.
  • Developed X-rays using digital imaging technology and processed them in accordance with safety regulations.

Denatl Assistant

Dr.Krekos DDS
Omaha
02.2008 - 04.2012
  • Supported Dentist in all facets of job responsibilities

Education

Dental Assistant - Dental Assistant

Omaha Health Collage Carriers
Omaha, NE
05-2000

GED -

Bellevue West High Scholl
05-1992

Skills

  • Insurance verification
  • Patient scheduling
  • Treatment planning
  • Customer service
  • Claims processing
  • Financial counseling
  • Effective communication
  • Payment processing
  • Appointment management
  • Problem solving
  • X-ray interpretation skills
  • Appointment scheduling
  • Bookkeeping
  • Secretarial duties
  • Recordkeeping
  • Exam room preparation
  • Office administration
  • Patient care coordination
  • Dental assessment experience
  • HIPAA compliance
  • Expertise of payment plans
  • Dental insurance expertise
  • Dental care
  • Attention to detail
  • Billing statement processing
  • Scheduling
  • Patient confidentiality
  • Payment collection
  • Patient care
  • Multitasking
  • Insurance practices
  • HIPAA protocol adherence

Affiliations

  • On my off time I enjoying being a home baker I specialize in cake decorating and canning jam which I sell at famers markets on the weekend. I also enjoy being with my family

Timeline

Treatment Coordinator/Receptionist, Accounts Receivable

Midtown Dental
07.2017 - Current

Lead Dental Assistant

Aspen Dental
08.2012 - 06.2017

Denatl Assistant

Dr.Krekos DDS
02.2008 - 04.2012

Dental Assistant - Dental Assistant

Omaha Health Collage Carriers

GED -

Bellevue West High Scholl

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Erika Clark