Erika Shepherd
Broken Bow
Summary
Dynamic Supervisor at ABM Janitorial Services with a proven track record in enhancing team productivity and customer satisfaction. Skilled in conflict resolution and employee training, I implemented effective workflows and safety protocols, fostering a culture of excellence while optimizing scheduling for peak efficiency. Committed to maintaining a safe and harmonious work environment.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
6
6
years of professional experience
Work History
Supervisor
ABM Janitorial Services
06.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Broken Bow High School
Broken Bow, NE05-2003
Skills
- Employee training
- Workplace safety
- Conflict resolution techniques
- Schedule management
- Document management
- Project management
- Attendance oversight
- Problem-solving
- Team supervision
- Team motivation
- Positive attitude
- Strong verbal and written communication
Timeline
Supervisor
ABM Janitorial Services
06.2019 - Current
High School Diploma -
Broken Bow High School
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