Erin M. Alcorn
Lincoln
Summary
Dynamic and results-oriented professional with a strong background in customer service and technology. Offering 13 years of experience in delivering exceptional client experiences and driving revenue growth. Expert at identifying customer needs, resolving issues efficiently, and providing tailored solutions that foster loyalty and trust. Skilled in cross-selling and upselling strategies in competitive markets. Strong communicator with a consultative approach to sales, capable of building rapport with diverse clients and collaborating effectively with cross-functional teams. Proven expertise in leveraging CRM tools to manage customer interactions and maintain detailed records that enhance team performance.
Overview
16
16
years of professional experience
Work History
Integration Specialist
FACTS Management
10.2023 - Current
- Collaborated with cross-functional teams to define integration requirements and develop suitable solutions.
- Evaluated emerging technologies for potential use in future integration projects to stay ahead of industry trends.
- Ensured data accuracy by implementing comprehensive data validation rules during the integration process.
- Assisted in the selection of appropriate middleware solutions based on project requirements and budget considerations.
- Ensured seamless communication between software applications through thorough API testing and debugging.
- Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively.
- Maintained up-to-date documentation on all integration projects, allowing for easy reference and future enhancements.
Client Services Manager
FACTS Management
09.2018 - 10.2023
- Built and maintained relationships with over 200+ clients using our systems and multi product integrations
- Provided superior customer service, internal and external, on a daily basis via telephone, email, meeting platforms or formal written correspondence
- Discussed and demonstrated all available options for clients within our systems and integrations and tailored the system to the clients expected performance
- Lead various projects from other Client Services Managers, Implementation Specialists and Team Leaders
Account Manager
FACTS Management
04.2015 - 09.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Assistant Account Manager
FACTS Management
10.2011 - 04.2015
- Handle a high volume of inbound and outbound calls while maintaining a positive and friendly demeanor.
- Respond to customer inquiries, providing accurate information about products, services, and policies.
- Assist customers in troubleshooting and resolving issues or concerns effectively.
Lead Bank Teller
West Gate Bank
04.2011 - 10.2011
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
Lead Bank Teller
First National Bank of Hutchinson
11.2008 - 04.2011
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Bachelor of Arts - Accounting
Bellevue University
Bellevue, NE12-2015
Associate of Applied Science - Business Management and Fire Science
Hutchinson Community College
Hutchinson, KS01.2009
Skills
- Business process analysis
- Application integration
- Exceptional organizational skills
- Creative problem solver
- Excellent communication skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Integration Specialist
FACTS Management
10.2023 - Current
Client Services Manager
FACTS Management
09.2018 - 10.2023
Account Manager
FACTS Management
04.2015 - 09.2018
Assistant Account Manager
FACTS Management
10.2011 - 04.2015
Lead Bank Teller
West Gate Bank
04.2011 - 10.2011
Lead Bank Teller
First National Bank of Hutchinson
11.2008 - 04.2011
Associate of Applied Science - Business Management and Fire Science
Hutchinson Community College
Bachelor of Arts - Accounting
Bellevue University
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