Estrella Marquez Acuna
Norfolk
Summary
Motivated bilingual (English/Spanish) professional with experience in customer service, financial transactions, cash handling, and account management in fast-paced environments. Proven ability to build customer relationships, resolve concerns, and maintain accuracy while handling confidential information. Dedicated to delivering exceptional customer service while maintaining accuracy, professionalism, and a positive customer experience.
Overview
3
3
years of professional experience
Work History
Mobile Expert
T-Mobile
12.2025 - Current
- Consistently identify sales opportunities and recommend products, accessories, and services that fit customer needs.
- Assisted customers with wireless plans, device purchases, upgrades, account management, and technical support, enhancing overall customer satisfaction.
- Educate customers on promotions, device features, and account benefits.
- Delivered exceptional customer experiences, contributing to achievement of store sales goals.
- Resolved customer concerns professionally, fostering long-term relationships and loyalty.
- Address and resolve customer concerns professionally, fostering long-term relationships and loyalty.
- Utilize strong communication skills in both English and Spanish to serve a diverse customer base.
Cashier / Customer Service Associate / Money Center Associate
Walmart
12.2023 - 11.2024
- Provided outstanding customer service to enhance shopping experience in high-volume retail.
- Processed cash, credit, and debit transactions accurately.
- Assisted customer with money transfers, bill payments, and money orders in the Money Center.
- Balanced cash drawers and maintained 100% transaction accuracy.
- Educated customers on store programs and services, reinforcing a customer-first approach.
- Maintained accuracy, accountability, and compliance with company policies.
Education
High School Diploma -
Colorado High School Charter
Skills
- Cash handling & balancing
- Customer service
- Financial transactions
- Attention to detail
- Problem-solving
- Data entry
- Time management
- Conflict resolution
- Relationship Building
- Teamwork
Timeline
Mobile Expert
T-Mobile
12.2025 - Current
Cashier / Customer Service Associate / Money Center Associate
Walmart
12.2023 - 11.2024
High School Diploma -
Colorado High School Charter