Ethan Wilson
Giltner
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
7
7
years of professional experience
Work History
Help Desk Technician
Hamilton Telecommunications
10.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Barista
Starbucks
03.2023 - Current
Seed Corn Cutter Operator
Corteva Agriscience
01.2019 - 01.2022
- Cut the Female rows of seed corn for Corteva Agriscience
Farm Hand
R and B farms
01.2018 - 01.2022
- Company Overview: General laborer
- Work with cattle
- Irrigate fields
- Check fields
- Remove weeds and volunteer corn from fields
- Help Maintain equipment
- General laborer
Education
Associate of Applied Science - Information Technology & Systems Developer Specialization
Central Community College
05-2025
High school or equivalent -
Giltner Public School
05-2022
Skills
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
- HTML5
- C#
- Java
- Kotlin
- PHP
- CSS3
- Javascript
- Python
- Teams
- Visual Studio Code
- Visio
- Customer Support Practice
Community Service
- Kids Against Hunger Meal Packing, 2018
- Catholic Social Services - Volunteer Make Meals and Sort Donations, 2018
- Worked at the homeless shelter, Chicago, IL, 2019
- 4-H Junior Leaders, We hold this food both to feed all the hungry parents and grandparents who come to watch their children show their livestock., 2016, 2017, 2018
- Volunteer staff member at church for vacation bible school, 2018, 2019
- Served Lunch for the teachers in my community, 2021
Timeline
Help Desk Technician
Hamilton Telecommunications
10.2024 - Current
Barista
Starbucks
03.2023 - Current
Seed Corn Cutter Operator
Corteva Agriscience
01.2019 - 01.2022
Farm Hand
R and B farms
01.2018 - 01.2022
Associate of Applied Science - Information Technology & Systems Developer Specialization
Central Community College
High school or equivalent -
Giltner Public School
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