Faith Davidson
Omaha
Summary
Detail-oriented professional with experience in staff training, team support, and client coordination within fast-paced environments. Recognized as a reliable point of contact for onboarding employees, troubleshooting challenges, and guiding program implementation. Skilled in organization, documentation, and using tools such as Microsoft Excel to maintain accurate records. Seeking to transition into an administrative or assistant management role where strong communication and operational support skills can contribute to team efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Technician
Above and Beyond Therapy
Omaha, NE
02.2023 - Current
- Implement Applied Behavior Analysis (ABA) techniques with children to build communication, social, and daily living skills.
- Train and onboard new employees, providing guidance on procedures, client care, and workplace expectations.
- Serve as primary point of contact for team members, answering questions related to scheduling, programming, and client needs.
- Coordinate and plan daily group activities to support engagement, structure, and developmental goals.
- Maintain accurate client records, logs, and program data using Microsoft, Excel, and other internal systems.
- Support supervisors by providing input and feedback on client programming and individualized care strategies.
- Manage high-needs clients, demonstrating strong problem-solving skills in high pressure situations.
Housekeeper
Cottonwood Hotel
Omaha, NE
08.2022 - 02.2023
- Cleaned and maintained guest rooms and common areas to hotel standards.
- Ensured quality service by responding quickly to guest needs and special requests.
- Followed safety and sanitation protocols to provide a welcoming and hygienic environment.
Customer Service Representative
Sykes Enterprises
Remote
06.2022 - 08.2022
- Handled inbound calls to assist customers with billing, service issues, and troubleshooting.
- Resolved complaints with empathy and efficiency while maintaining company standards.
- Documented customer interactions and provided accurate information to support solutions.
House Cleaner
Terri Hagel, Self-employed Cleaning Business
Lincoln, NE
01.2022 - 06.2022
- Organized, cleaned, and sanitized kitchens, bedrooms, living rooms, and bathrooms.
- Used proper cleaning materials to ensure safety and meet client expectations.
- Maintained organized and professional appearance of homes.
Hotel Housekeeper
Tamarin Lodge LLC
Lincoln, NE
04.2021 - 01.2022
- Prepared guest rooms for new arrivals by deep cleaning, sanitizing, and restocking.
- Confirmed amenities were available for each room turnover.
- Maintained safe and clean storage of tools and equipment.
Customer Service Associate
At Home Décor Superstore
Lincoln, NE
08.2020 - 04.2021
- Educated customers on pricing, promotions, and company policies.
- Assisted customers with payments, returns, and purchasing decisions.
- Delivered efficient and friendly service to resolve concerns.
Beauty Team Member
Target
Lincoln, NE
05.2019 - 08.2020
- Assisted customers in selecting beauty and skincare products.
- Organized and stocked displays to ensure safe, appealing shopping experience.
- Increased customer engagement by creating promotional displays.
Sales Associate
Von Maur
Lincoln, NE
10.2018 - 05.2019
- Sold merchandise and assisted customers in selecting products.
- Answered incoming calls and provided product/service information.
- Supported sales team with merchandising and daily sales goals.
Food Service Worker
Culver’s Restaurant
Lincoln, NE
11.2017 - 10.2018
- Prepared and served food while maintaining cleanliness and safety standards.
- Assisted in multiple kitchen positions to meet team needs.
- Ensured excellent customer experiences through fast and friendly service.
Education
Bachelor of Science - Psychology
University of Nebraska At Omaha
Omaha, NE01.2025
High School Diploma - undefined
Southwest High School
Lincoln, NE05.2021
Bachelor of Arts - Psychology
University of Nebraska At Omaha
Omaha, NE01.2025
Skills
- Staff training and onboarding
- Team support and Leadership
- Problem-solving in high-pressure environments
- Data entry and accuracy
- Conflict resolution
- Organization and Time management
- Program/Activity Coordination
Accomplishments
Consistently earned Dean's List recognition every semester while attending college online.
Graduated Magna Cum Laude, demonstrating high academic achievement and discipline in a self-paced learning environment.
Trained over 20 new employees and served as a primary point of contact for a team of 18, providing support and resolving questions and workplace issues.
Certification
Safety Care Certified
CPR Certified
Timeline
Behavior Technician
Above and Beyond Therapy
02.2023 - Current
Housekeeper
Cottonwood Hotel
08.2022 - 02.2023
Customer Service Representative
Sykes Enterprises
06.2022 - 08.2022
House Cleaner
Terri Hagel, Self-employed Cleaning Business
01.2022 - 06.2022
Hotel Housekeeper
Tamarin Lodge LLC
04.2021 - 01.2022
Customer Service Associate
At Home Décor Superstore
08.2020 - 04.2021
Beauty Team Member
Target
05.2019 - 08.2020
Sales Associate
Von Maur
10.2018 - 05.2019
Food Service Worker
Culver’s Restaurant
11.2017 - 10.2018
High School Diploma - undefined
Southwest High School
Bachelor of Science - Psychology
University of Nebraska At Omaha
Bachelor of Arts - Psychology
University of Nebraska At Omaha