Fay Schinck
Omaha
Summary
Results-driven leader with proven expertise in managing daily operations and enhancing labor efficiency. Demonstrated ability to implement effective systems and resolve customer complaints, leading to improved team performance. Committed to fostering a positive work environment that boosts employee satisfaction and productivity.
Overview
12
12
years of professional experience
Work History
General Manager
Coldstone Creamy
Omaha
07.2017 - Current
- Oversaw daily operations to ensure smooth functioning of ice cream shop.
- Managed staff scheduling to optimize labor efficiency and coverage.
- Implemented inventory management systems to track supplies and reduce waste.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
General Manager
Husker Hounds
Omaha
04.2016 - 01.2017
- Managed staff scheduling to optimize labor efficiency and coverage.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Supervised customer service interactions to maintain high satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Office Depot Inc
Omaha
06.2015 - 04.2016
- Managed staff scheduling to optimize labor efficiency and coverage.
- Developed training programs to enhance employee performance and service quality.
- Supervised customer service interactions to maintain high satisfaction levels.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Store Manager
Tommy Bahama
Gretna
10.2013 - 06.2015
- Managed daily store operations and ensured team performance aligned with company standards.
- Trained staff on customer service techniques and product knowledge for better engagement.
- Oversaw inventory management, including ordering, stocking, and loss prevention strategies.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Oakland Craig
Oakland, NE05-1981
Skills
- Operations management
- Budgeting and financial planning
- Inventory management
- Staff development
- Customer service excellence
- Team leadership
Accomplishments
Golden Spade award at Coldstone Creamery for operations expertise.
Timeline
General Manager
Coldstone Creamy
07.2017 - Current
General Manager
Husker Hounds
04.2016 - 01.2017
General Manager
Office Depot Inc
06.2015 - 04.2016
Store Manager
Tommy Bahama
10.2013 - 06.2015
High School Diploma -
Oakland Craig