Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Febronio Plasencio

Scottsbluff

Summary

Dynamic professional with a proven track record at Arbys Restaurant, excelling in customer service and team leadership. Recognized for implementing cost-saving measures while enhancing employee satisfaction. Strong problem-solving abilities and attention to detail have consistently driven high levels of customer engagement and operational efficiency. Committed to fostering a culture of excellence.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Overview

6
6
years of professional experience

Work History

Crew Member

Western Clean Up
05.2025 - Current
  • Worked cleaning tanks carrying molasses
  • Assembled parts to run to each tank and pumps
  • Demonstrated strong multitasking abilities, handling multiple tasks simultaneously without compromising the flow of the task at hand.
  • Worked well with crew members and accepted coaching from management team.
  • Promoted a positive work environment through effective communication with foreman.

Supervisor of Operations

Uptown Scottsbluff Mall
11.2024 - 03.2025
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Regional General Manager

Arbys Resturant
04.2022 - 10.2024
  • Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
  • Implemented quality control measures that ensured adherence to company standards across all aspects of regional operations.
  • Spearheaded cross-functional projects that addressed key organizational challenges or opportunities for growth within the region.
  • Implemented training programs for staff, leading to increased skill sets and overall job satisfaction.

Supervisor

Vertex
01.2019 - 03.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Education

Bachelor of Arts - Music Education

Hastings College
Hastings, NE
05-2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Customer engagement
  • Interactive communication skills
  • Verbal and written communication
  • Learning agility

Languages

English
Full Professional

Timeline

Crew Member

Western Clean Up
05.2025 - Current

Supervisor of Operations

Uptown Scottsbluff Mall
11.2024 - 03.2025

Regional General Manager

Arbys Resturant
04.2022 - 10.2024

Supervisor

Vertex
01.2019 - 03.2022

Bachelor of Arts - Music Education

Hastings College

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Febronio Plasencio