FEDERICO D. OQUENDO CAMELO
North Platte
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Costumer Service Representative
Dayspring Bank
North Platte, NE
05.2025 - Current
- Resolved customer inquiries efficiently using CRM software to enhance service quality.
- Assisted clients with account management, ensuring accurate information and seamless transactions.
- Collaborated with team members to streamline processes, improving overall customer satisfaction ratings.
Photographer
Topix
Houston, TX
10.2024 - 03.2025
- Captured high-quality images for various client projects, ensuring alignment with brand vision.
- Collaborated with real estate agents to understand client needs and tailor photography style accordingly.
- Managed photography equipment and ensured proper maintenance for optimal performance during shoots.
ADMINISTRATIVE ASSISTANT/CLIENT SERVICE
Alcozer Law Firm
Katy, USA
01.2023 - 09.2024
- Communicated effectively with clients, enhancing understanding of services.
- Assisted in promoting consultations and managing client inquiries.
- Organized office processes to improve efficiency and client engagement.
- Implemented new strategies for client outreach, boosting consultation requests.
- Developed efficient filing system, improving document retrieval times.
DOOR KNOCKER
Aquacare Assistance Program
Houston, USA
12.2023 - 05.2024
- Reached out to potential clients, tailoring to their personality, and interests.
- Educated community members about services, building rapport and trust.
- Scheduled consultations, converting leads into potential sales.
- Worked with team members to develop effective strategies for client engagement, enhancing the company's local presence and brand awareness.
WAITER/HOST
Tiger Noodle House
Houston, USA
07.2022 - 01.2023
- Provided exceptional customer service in a fast-paced environment, enhancing customer satisfaction.
- Assisted guests with menu selections, demonstrating product knowledge and upselling.
- Documented service records and provided follow-up communication to ensure quality.
- Fostered strong teamwork with kitchen staff and fellow servers, ensuring smooth operations during peak hours and special events.
- Streamlined order processing and table turnover, boosting operational efficiency and maximizing revenue during peak hours.
Education
HIGH SCHOOL DIPLOMA -
Paetow High School
05.2022
Skills
- Sales
- Customer Engagement
- Communication
- Time Management
- Client Relationship Building
- Product Knowledge
- Problem-Solving
- Technical Support
- Client Retention
- Sales Strategies
- Market Research
- Negotiation Skills
- Data Analysis
- Networking
- Team Collaboration
- Conflict Resolution
- Customer Feedback
- Client relationship management
- Customer service
- Cold calling
- Insurance policy writing
- Consultation scheduling
- Time management
- Adaptability and flexibility
- Service oriented
Certification
- Life and health insurance license
Languages
Spanish
Native/ Bilingual
Timeline
Costumer Service Representative
Dayspring Bank
05.2025 - Current
Photographer
Topix
10.2024 - 03.2025
DOOR KNOCKER
Aquacare Assistance Program
12.2023 - 05.2024
ADMINISTRATIVE ASSISTANT/CLIENT SERVICE
Alcozer Law Firm
01.2023 - 09.2024
WAITER/HOST
Tiger Noodle House
07.2022 - 01.2023
HIGH SCHOOL DIPLOMA -
Paetow High School