Gabriel Martinez
Omaha
Summary
Accomplished Learning and Development professional with a wealth of experience in creating impactful learning programs for diverse industries, including technology, financial services, manufacturing, and retail. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
6
6
years of professional experience
Work History
Instructional Designer
LiveVox
10.2021 - Current
- Developed and implemented a comprehensive new hire onboarding programs for our sales team, using a blended modality approach to training. This program increased the ramp-up speed of our incoming sales representatives by 34%
- Contributed to the development of eLearning-based learning programs for our clients' adoption of our CCaaS technology platform using the Articulate suite (Storyline and Rise). These programs achieved an average NPS score of 83
- Managed the administration of our Learning Management System (CSOD) and established best practices to maximize the impact of the platform while reducing the amount of resources needed to manage it
- Led an LMS vendor evaluation project, consisting of 4 different vendors that could potentially suit our operation in a better capacity while allowing us to scale. The proposed solution positively impacts the experience of learners and administrators while reducing overall LMS costs by 35%
- Built and maintained professional relationships with vendors and suppliers for our learning technology
- Coached fellow instructional designers on best practices around eLearning development, centered on the application of Adult Learning Theory
- Developed a Sales and Implementation Partner Certification program to increase the knowledge and proficiency of our partners and resellers about our technology and solutions
- Consulted directly with the Product, Sales, and Engineering teams to identify, plan, align, and address training needs
Training Consultant
Lincoln Financial Group
07.2019 - 05.2021
- Consulted directly with the development team, including SMEs, Business Analysts, System Designers, Project Managers and Stakeholders to identify, plan, align, and address training needs
- Defined and articulated goal learning outcomes, performance metrics and changes to improve learning experiences, resulting in the successful development of detailed training plan documentation for the project
- Developed engaging learning materials, targeting different learning modalities, including: e-Learning courses, User Guides, Quick Reference Guides, FAQ Documentation, and Training Videos
- Created and implemented enterprise-wide blended training programs, impacting over 1,000 employees regarding the implementation of a new administrative system
- Revamped standards for creation and development of learning materials, utilizing Adult Learning Methodology, resulting in the adoption of the Show-Teach-Do model in the organization's training content
- Led the project management and implementation efforts of blended learning programs focused on a self-service platform, resulting in positive impact to internal employees and external customers
- Designed graphic assets for e-Learning courses using the Adobe Creative Cloud suite, including: Photoshop, Indesign, and Illustrator
- Produced and edited training videos using SnagIt, Adobe Premiere, Adobe Audition, and Vyond (formerly known as GoAnimate), enhancing the visual quality and engagement of the training content
- Developed e-Learning courses using Adobe Captivate following the Show-Teach-Do methodology, and incorporating interactive learning experiences, such as system simulations, knowledge checks and activities following gamification principles
- Gathered data about course success and participant experiences, with a focus on the evaluation of the different learning modalities offered to help with future training program planning
- Evaluated success of training programs and recommended improvements and adjustments to the organization to enhance effectiveness
- Managed the deployment of e-Learning course catalog to the LMS (Success Factors), defining digital course structure and release times for the different units within the organization
- Monitored training reports within the LMS (Success Factors) for respective roles to promote training completion
LMS Administrator & Instructional Designer
Valmont Industries Inc
11.2018 - 07.2019
- Developed and managed a comprehensive blended Consultative Selling Skills program for team members in sales and key account management. This program was successfully deployed to Territory Managers and Distributors in North America, South America, Europe, Africa, and Australia, in their respective language based on their territory
- Created e-Learning courses following Adult Learning Theory in the focus areas of service, sales, and technology for the Irrigation division using Articulate Storyline and Rise
- Produced and Edited training videos using SnagIt, Adobe Premiere, Adobe Audition, and Vyond (formerly known as GoAnimate), enhancing the visual quality and engagement of the training content
- Implemented a performance review system in HRIS (Workday) for all Spanish speaking employees, positively impacting multiple sites in North America and hundreds of employees
- Managed and facilitated professional development programs focused on Agile Project Management as part of an implementation strategy of Agile practices across the organization
- Developed and translated technical software training for the organization's dealership network, supporting both domestic and international markets
Instructional Design Intern
Valmont Industries, Inc.
05.2018 - 10.2018
- Developed course materials with the use of Articulate Storyline and Rise following adult learning methodology
- Created multimedia learning content using Adobe Creative Suite (Premiere, Audition, InDesign, and Illustrator)
- Supported implementation of learning and development programs utilizing Cornerstone On Demand as the Learning Management System
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure the satisfaction of staff members
- Contributed to development of comprehensive employee training courses
- Developed timely communications for both internal and external partners
Education
Bachelor of Science - Business Administration
University of Nebraska At Omaha
Omaha, NE2017
Skills
- E-learning Development
- Project Management
- Curriculum design
- Technical Writing
- Articulate 360 Suite
- Video Editing
- Adobe Creative Cloud Suite
- Asana
- Storyboarding
- ADDIE
- Program Management
- Vendor Management
- LMS Administration
- MS Suite
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Instructional Designer
LiveVox
10.2021 - Current
Training Consultant
Lincoln Financial Group
07.2019 - 05.2021
LMS Administrator & Instructional Designer
Valmont Industries Inc
11.2018 - 07.2019
Instructional Design Intern
Valmont Industries, Inc.
05.2018 - 10.2018
Bachelor of Science - Business Administration
University of Nebraska At Omaha
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