Gabriela Guevara-Chavez
Omaha,NE
Summary
Experienced with managing accounts receivable processes, ensuring timely and accurate invoicing. Utilizes effective communication and problem-solving skills to resolve billing issues and maintain positive client relations.
Overview
4
4
years of professional experience
Work History
Accounts Receivable Clerk/Customer Sales Representative
Beraka Imports
07.2024 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Managed sales and deliveries for 35 clients per week
Shift Supervisor
Starbucks
10.2022 - 10.2024
- Actively contributed to maintaining a positive work environment by resolving conflicts and fostering teamwork
- Managed 96 customer occasions per half hour while ensuring order accuracy and beverage quality standards were being met
- Conducted regular team meetings to communicate updates and address any concerns or issues
- Helped store manager by creating a plan to increase customer connection score and saw an improvement in the score by 20%
- Mentored 14 new and existing employees on selling strategies, customer relationship management, and advanced product knowledge
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Server
Addy's Sports Bar and Grill
06.2022 - 01.2023
- Accurately record and submit each guest's food order to the kitchen staff
- Checked on each tables regularly to ensure order accuracy and customer satisfaction
- Collaborate with bartenders, barbacks, and other servers to keep facility clean, organized, and well stocked
- Developed skills to manage a 20 table section while maintaining customer service standards
Teller
Metro Credit Union
07.2021 - 06.2022
- Efficiently processed customer transactions, including deposits, withdrawals, and account inquiries, with precision and attention to detail
- Educated customers on the use of online banking and ATM services, increasing customer self-service and efficiency
- Participated in training programs to stay updated on bank policies and procedures, as well as new products and services
- Followed strict security protocols to safeguard customer information and prevent fraud
Education
Some college experience -
University of Nebraska At Omaha
Skills
- Bilingual
- Invoice processing
- Time management
- Bank deposits
- Customer relations
Partner of the Quarter
Received the Partner of the Quarter Award at Starbucks after leading the team through managerial and sudden business changes
Languages
Spanish
Native or Bilingual
Timeline
Accounts Receivable Clerk/Customer Sales Representative
Beraka Imports
07.2024 - Current
Shift Supervisor
Starbucks
10.2022 - 10.2024
Server
Addy's Sports Bar and Grill
06.2022 - 01.2023
Teller
Metro Credit Union
07.2021 - 06.2022
Some college experience -
University of Nebraska At Omaha
Similar Profiles
Jennifer ChavezJennifer Chavez
Owner at Beraka Imports LLCOwner at Beraka Imports LLC
Michael CampobassoMichael Campobasso
Class C Driver at Orlando ImportsClass C Driver at Orlando Imports
Giulia PedrosoGiulia Pedroso
Administrative Assistant at PG ImportsAdministrative Assistant at PG Imports