Gabriela Morales
Grand Island
Summary
Adept at navigating high-pressure environments, I spearheaded the service department at Super Saver 2nd St., enhancing client loyalty through exceptional complaint handling and emotional intelligence. My leadership in staff training and critical thinking significantly boosted team efficiency and problem-solving capabilities, showcasing a commitment to excellence and innovation in customer service.
Overview
3
3
years of professional experience
Work History
Service Supervisor
Super Saver 2nd St.
10.2021 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
Education
High School Diploma -
Grand Island Senior High School
2124 N Lafayette Ave.05-2023
Skills
- Complaint handling
- Service order flow
- Task delegation
- Emotional intelligence
- Staff training
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Service Supervisor
Super Saver 2nd St.
10.2021 - Current
High School Diploma -
Grand Island Senior High School
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