Gage Fichna
Omaha
Summary
Cybersecurity student and technology-focused professional with experience supporting enterprise inventory management systems, troubleshooting operational issues, maintaining data integrity, and assisting with Windows-based hardware and software environments. Skilled in technical troubleshooting, inventory management, Windows administration, PowerShell, network configuration, and customer support. Recognized for strong analytical thinking, adaptability, and the ability to quickly learn and apply new technologies. Seeking an entry-level IT Support, Help Desk, Technical Support, or Operations Support role.
Overview
6
6
years of professional experience
Work History
Floor Display Specialist
Nebraska Furniture Mart
Omaha, NE
08.2024 - Current
- Utilize enterprise inventory and warehouse management software (POPS) to maintain inventory accuracy, track product movement, and manage piece-specific warehouse locations.
- Monitor inventory levels, SKU records, warehouse stock status, and product availability through enterprise systems.
- Research inventory discrepancies using audit logs, transaction histories, and inventory tracking records.
- Access and manage customer order information, shipment status, and interdepartmental transfer schedules.
- Maintain accurate operational records by documenting daily productivity metrics and inventory activity.
- Collaborate with warehouse, logistics, and sales teams to support inventory control and order fulfillment processes.
- Troubleshoot inventory, location, and tracking issues to improve operational efficiency and data accuracy.
Senior Associate
Infinite Loop VR
Omaha, NE
04.2020 - 04.2022
- Provided customer and technical support in a high-volume virtual reality entertainment environment.
- Assisted with troubleshooting Windows-based systems, VR hardware, peripherals, and connectivity issues to maintain operational readiness.
- Supported daily operation of Microsoft software applications and PC workstations used for customer experiences and business operations.
- Diagnosed and resolved customer-facing technical issues, minimizing downtime and maintaining service quality.
- Managed reservations, customer records, bookings, and payment processing while maintaining data accuracy.
- Collaborated with team members to ensure proper functionality of VR equipment, computer hardware, and software systems.
- Delivered professional customer service while resolving technical and operational challenges in a fast-paced environment.
Education
Associate of Applied Science (AAS) -
Millard South High School
05.2019
High School Diploma -
Millard South High School
05.2019
Skills
- Windows 10/11
- Microsoft Office Suite
- PowerShell
- Command Prompt
- Enterprise Inventory Management Systems (POPS)
- Order Management Systems
- Database Navigation & Record Management
- Google Workspace
- Technical Troubleshooting
- Hardware & Software Support
- Operating System Installation
- Network & Router Configuration
- Inventory Tracking & Control
- Data Entry & Data Accuracy
- Audit & Transaction History Research
- Documentation & Record Management
- Process Improvement
- Customer Support
- Problem Resolution
- Equipment Configuration
- System Diagnostics
ADDITIONAL STRENGTHS
- Analytical Thinking
- Team Collaboration
- Adaptability
- Attention to Detail
- Time Management
- Written & Verbal Communication
- Customer Service Excellence
- Continuous Learning
Timeline
Floor Display Specialist
Nebraska Furniture Mart
08.2024 - Current
Senior Associate
Infinite Loop VR
04.2020 - 04.2022
Associate of Applied Science (AAS) -
Millard South High School
High School Diploma -
Millard South High School