Gehrig Estrada-Cruse
Plattsmouth
Summary
Detail-oriented professional with a proven track record in customer service and mail delivery. Skilled in route optimization and effective communication, ready to enhance operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Rural Carrier Associate
USPS
Plattsmouth
04.2025 - 04.2026
- Delivered mail and packages efficiently to rural customers.
- Sorted incoming and outgoing mail using automated systems.
- Collected and processed payments for postal services.
- Maintained accurate records of deliveries and returns.
- Communicated with customers regarding service inquiries and issues.
- Operated postal vehicles safely during deliveries.
- Assisted in training new staff on operational procedures.
- Followed safety protocols while handling mail and packages.
Insurance Agent
State Farm
Plattsmouth
04.2024 - 04.2025
- Guided clients in selecting tailored insurance products and coverage options to meet specific needs.
- Evaluated client needs through consultations and assessments.
- Managed policy renewals and updates for existing clients.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Partnered with underwriters to secure timely policy approvals and maintain compliance.
Education
High School Diploma -
Plattsmouth High School
Plattsmouth, NE05-2022
Skills
- Mail delivery
- Route management
- Route optimization
- Route planning
- Mail sorting
- Record keeping
- Payment processing
- Vehicle operation
- Vehicle inspections
- GPS and route planning
- Transportation
- Customer service
- Client consultations
- Appointment scheduling
- Shipping and packaging
- Policy management
- Compliance collaboration
- Attention to detail
- Time management
- Problem-solving
- Team collaboration
- Safe driving practices
- Friendly and outgoing
- Effective communication
- Needs assessment
- Route logs
- Friendly and outgoing
Languages
English
Native/ Bilingual
Timeline
Rural Carrier Associate
USPS
04.2025 - 04.2026
Insurance Agent
State Farm
04.2024 - 04.2025
High School Diploma -
Plattsmouth High School