Genna Rehan
Omaha
Summary
Dynamic Sales Director at Baxter Volkswagen with a proven track record in revenue growth and client relationship management. Expert in sales training and leadership, recently achieving over 15% increase in VSC penetration for year over year numbers. Adept at strategic planning and motivating teams to exceed objectives while fostering a collaborative environment for sustained success. I am a driven individual who holds myself and my team at the highest level. I look forward to bringing my wealth of knowledge, experience in the auto industry and bubbly personality to your dealership!
Overview
8
8
years of professional experience
Work History
Sales Director
Baxter Volkswagen
Omaha, NE
01.2023 - Current
- Started with a focus on the new car department and was promoted to the used car department in July of 2025.
- Focused on leading our sales staff to hitting our new/used car objective as set by Baxter and the manufacturer monthly.
- Responsible for training and development of new sales staff.
- Successfully assisted in driving our store average up for VSC penetration by a more than 15% average in less than one year
- Responsible for maintaining a professional and enthusiastic work environment for both staff and clients.
- Maintaining a healthy relationship between the sales department and service department is a crucial part of my current role as I am still learning how to successfully run a used car department
- Responsible for holding our team to an exceptionally high level of customer satisfaction.
- Responsible for handling sensitive client information, and transmitting to lenders, as well as working hand in hand with lenders to get our clients approved at their desired interest rates.
- Handled keeping our "heat sheet" (pending deals with clients) and "CIT" (Contracts in transit to a lender, or held at the lender) clean, and organized, by knowing what was happening with each deal or contract and having a solid plan in place to get what needed resolved in a timely manner.
- Consistently staying driven to outperform the previous month and year. Maintaining a positive attitude at all times to keep my eye on the prize of proving that my team could do the impossible in both sales and product penetration
- Collaborating with our management and service team to drive profits in the used car department
Finance Manager
Baxter Volkswagen
Omaha, NE
03.2020 - 01.2023
- Quickly learned and managed our finance department by assisting with training our team on how to sell VSC, tire and wheel protections, GAP etc.
- Maintained a high VSC penetration rate, along with additional ancillary products
- Responsible for keeping our CIT and chargebacks lists clean and organized
- Collaborated with other team members on getting "challenged" credit deals approved, and consistently thought outside the box to get them into a new or new to them reliable vehicle.
- Worked closely and maintained healthy relationships with our lenders.
- Responsibly handled sensitive customer information and regularly performed customer interviews to gather all information before submitting information to the lender.
- Worked hand in hand with our AWS (Assurant Warranty Services) representative, and other finance managers in the group to ensure myself and our finance team was up to date on all the latest ways to overcome an objection or new ideas that were working to outperform prior numbers for VSC penetration.
Automotive Sales Expert
Audi Omaha
Omaha, NE
01.2018 - 03.2020
- Developed strong customer relationships to enhance sales opportunities and build brand loyalty.
- Conducted vehicle demonstrations, showcasing features and benefits to potential buyers.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
- Facilitated smooth transactions by preparing all necessary documentation in a timely manner.
- Collaborated with service department to ensure seamless post-sale customer experience.
- Trained new sales staff on product knowledge and sales techniques to improve team performance.
- Implemented customer feedback initiatives, enhancing service quality and satisfaction ratings.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
- Showcased my talent for my following "Finance Manager" position I held, Audi was one of Baxter's first "one touch" stores without a finance department, so I quickly learned how to sell VSC, tire and wheel, GAP, interior and exterior protections etc to our clients, early and often in the sale.
Service Advisor
Todd Archer Hyundai
Bellevue, NE
05.2018 - 12.2018
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring timely follow-ups and effective communication with clients.
- Collaborated with technicians to ensure accurate diagnosis and repair recommendations for customers.
- Managed service department workflow, prioritizing tasks to enhance operational efficiency and client satisfaction.
- Trained new staff on service protocols, fostering a knowledgeable team dedicated to customer care excellence.
- Developed strong relationships with clients, resulting in increased repeat business and customer loyalty initiatives.
- Analyzed customer feedback to identify areas for improvement in service delivery and overall experience.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers vehicles.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Education
High School Diploma -
Millard North High School
Omaha05-2016
Skills
- Sales training and leadership
- Revenue growth
- Deal closing
- Sales team motivation
- Sales presentations
- Client relationship management
- Profitability optimization
- Sales strategy development
- Sales reporting
- Client acquisition
- Strategic planning
- Relationship building
Timeline
Sales Director
Baxter Volkswagen
01.2023 - Current
Finance Manager
Baxter Volkswagen
03.2020 - 01.2023
Service Advisor
Todd Archer Hyundai
05.2018 - 12.2018
Automotive Sales Expert
Audi Omaha
01.2018 - 03.2020
High School Diploma -
Millard North High School