George Harpole
La Vista
Summary
Accomplished Senior Operations Administrator with a proven track record at FedEx Ground, enhancing operational efficiency and productivity through expert resource management and cross-functional collaboration. Skilled in incident response and team training, I significantly improved package handling processes and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Operations Administrator
FedEx Ground
10.2023 - Current
- Evaluated current operational practices and suggested improvement strategies.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Inspected and processes damaged packages
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Researched and corrected address mistakes
Operations Administrator
FedEx Ground
10.2020 - 10.2023
Package Handler
FedEx Ground
09.2012 - 10.2020
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Delivery Driver/Shift Supervisor
NPC Pizza Hut
09.2012 - 03.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Applied Science - IT-Cyber Security
Metropolitan Community College
Omaha, NE07-2025
Skills
- Operational excellence
- Document management
- Incident response
- Safety oversight
- Team Training
- Quality assurance
- Root-cause analysis
Timeline
Senior Operations Administrator
FedEx Ground
10.2023 - Current
Operations Administrator
FedEx Ground
10.2020 - 10.2023
Package Handler
FedEx Ground
09.2012 - 10.2020
Delivery Driver/Shift Supervisor
NPC Pizza Hut
09.2012 - 03.2017
Associate of Applied Science - IT-Cyber Security
Metropolitan Community College
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