Gloria Neri
Bellevue
Summary
Legal professional with expertise in legal research and e-filing, proficient in Spanish and English. Demonstrated ability to manage case documentation and enhance team efficiency in high pressure settings. Committed to delivering exceptional client support and achieving results.
Overview
27
27
years of professional experience
Work History
Legal Secretary
Douglas County Public Defender's Office
01.2024 - Current
- Answered multi-line switchboard, managed multiple tasks, diffused tense situations, prioritized assignments, and collaborated with superiors while also working independently as part of a team.
- Completed motions for juvenile cases, scheduled court dates, and opened juvenile case files to ensure timely processing.
- Managed case files and organized legal documents for public defense attorneys.
- Coordinated schedules and appointments for attorneys and clients effectively.
- Drafted legal correspondence and maintained communication with court officials.
Executive Assistance
Inkelaar Law Office
Omaha
07.2022 - 12.2023
- Answered phones, transferred calls to paralegals, attorneys, and legal assistants to facilitate communication.
- Ordered office supplies to maintain operational efficiency.
- Reviewing cases and updating information.
- Collected messages for staff to ensure timely communication.
- Translating texts and in person.
- Opening mail and saving mail in the client's case folder.
- Filing faxes that are coming in the client's case folder.
- Preparing all envelopes/labels for letters or payments needing to be mailed out.
- Assisted paralegals in collecting paperwork for ongoing cases.
Information and Referral Specialist
United Way of the Midlands
Omaha
03.2015 - 05.2022
- Advocated for callers' needs during crisis situations, ensuring access to appropriate resources.
- Conducted assessments for callers in high-risk situations to determine immediate needs and appropriate interventions.
- Identified and reflected feelings of callers in crisis to facilitate understanding and support.
- Assess the caller's needs or situation using pertinent questions and the principles of active listening.
- Maintaining a nonjudgmental attitude when speaking with callers, displaying sensitivity to all cultural backgrounds.
- Accessing the 2-1-1 database for resources and appropriately referring to callers.
- Identify requests for resources that are not available in our database and inform the call center database.
- Answering phone calls with appropriate tone of voice, paying close attention to voice inflection and volume.
- Demonstrate proficiency in using call center software, computer hardware and telephone equipment.
- Maintain accurate data collection on all calls.
- Completed all training for new programs and services related to 2-1-1 and provided feedback needed.
- Acted as Community Navigator for Help Me Grow, connecting families to essential resources.
Call Center
Sac Federal Credit Union
Omaha
08.2009 - 02.2015
- Resolved customer issues by identifying needs and providing effective solutions.
- Process transactions and member inquiries over the phone.
- Provide unparalleled service to both internal and external members in accordance with the Sac Federal Service Promises.
- Served members by identifying needs and recommending products or services, ensuring effective and accurate transaction processing.
- Opened savings and checking accounts, enhancing customer financial options.
- Create and develop relationships with internal and external members.
- Negotiated prices and terms of sales and service agreements.
Call Center
West Asset Management
Omaha
01.2005 - 08.2009
- Met monthly sales target through proactive customer engagement.
- Addressed and resolved patient needs and concerns effectively.
- Discussed hospital bills with patients and processed payments.
- Utilized Microsoft Word, Outlook, and Excel to manage communications and documentation efficiently.
- Call center inbound and outbound.
Receptionist
Our Lady of Guadalupe Church
Omaha
06.2002 - 12.2004
- Answered multi-line phone system to assist callers and direct inquiries effectively.
- Booking Appointments.
- Welcomed church members at entrance, fostering a friendly and welcoming environment.
- Bookkeeping and Filing Paperwork.
- Entering Baptismal Information.
- Managed inventory by ordering supplies for church activities, ensuring availability for events.
Receptionist
American Family Insurance
Omaha
08.1999 - 10.2000
- Supported account development and servicing through effective management of outbound and incoming calls.
- Assisted customers with inquiries and resolved service-related issues for existing accounts.
- Contacted members regarding renewal of delinquent memberships, late premium payments, and solicited reinstatements for policy cancellations.
- Provided price quotes on all insurance products.
- Rewrite and reinstate insurance policies according to underwriting and business rules.
- Completed training on all Auto Club Group (ACG) products and services.
Education
High School -
Omaha South High School
Omaha, NE01-2009
Skills
- Legal research
- Court administrative processes
- Document drafting
- E-filing
- Office administration
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Research and data collection
- Attention to detail
- Organizational skills
- Analytical skills
- Fluent in English
- Fluent in Spanish
- Excellent oral communication
- Excellent written communication
- Teamwork
- Independent work
- Phone etiquette
Highlights Of Qualification
Fluent in Spanish, Fluent in English, Microsoft Office, Typing Skills, Internet, Movie Maker, Photoshop, Microsoft Publisher, Front Page, PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Word, Multimedia, Desktop publishing, Excellent oral and written communication, Great attention to detail and organizational skills, Energetic and positive personality, Exceptional analytical and statistical knowledge using general mathematical skills, Works well in a team environment and also independently
Timeline
Legal Secretary
Douglas County Public Defender's Office
01.2024 - Current
Executive Assistance
Inkelaar Law Office
07.2022 - 12.2023
Information and Referral Specialist
United Way of the Midlands
03.2015 - 05.2022
Call Center
Sac Federal Credit Union
08.2009 - 02.2015
Call Center
West Asset Management
01.2005 - 08.2009
Receptionist
Our Lady of Guadalupe Church
06.2002 - 12.2004
Receptionist
American Family Insurance
08.1999 - 10.2000
High School -
Omaha South High School