Summary
Overview
Work History
Education
Skills
Timeline
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Grace Hohn

Lincoln

Summary

Dynamic professional with extensive experience in customer service and team management at Piedmont Bistro. Proven track record in employee training and recruitment support, enhancing operational efficiency. Skilled in organizational strategies and customer relationship management, consistently exceeding service standards and fostering a positive work environment.

Overview

5
5
years of professional experience

Work History

Assistant General Manager and Server

Piedmont Bistro
Lincoln
10.2022 - 07.2025
  • Ensured that customer service standards were met or exceeded at all times.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Prepared weekly schedules for staff members based on their availability.

Bartender Trainer and Togo Specialist

Olive Garden
Lincoln
07.2020 - 12.2023
  • Provided feedback on job performance to increase efficiency and effectiveness in the workplace.
  • Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service.
  • Trained new bartenders on drink preparation and upselling techniques.

Server

Green Gateau
Lincoln
06.2022 - 10.2022
  • Provided excellent customer service to ensure satisfaction.
  • Delivered food orders promptly and courteously.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

High School Diploma -

Lincoln East High School
Lincoln, NE
05-2016

Skills

  • Customer service
  • Team management
  • Employee training
  • Recruitment support
  • Customer relationship management
  • Employee scheduling
  • Organizational skills

Timeline

Assistant General Manager and Server

Piedmont Bistro
10.2022 - 07.2025

Server

Green Gateau
06.2022 - 10.2022

Bartender Trainer and Togo Specialist

Olive Garden
07.2020 - 12.2023

High School Diploma -

Lincoln East High School

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