GRACE HOVEY
Papillion
Summary
Dynamic professional focused on enhancing customer satisfaction through strong relationship-building and efficient cash handling. Proven adaptability in fast-paced environments, maintaining cleanliness and organization while addressing customer needs with courtesy and efficiency. Seeking opportunity in a healthcare setting to support academic studies in pre-health.
Overview
2
2
years of professional experience
Work History
Cashier
Adidas
Gretna
09.2024 - Current
- Operated cash register and accurately processed payments, returns, and exchanges.
- Delivered prompt and polite service to enhance customer experience.
- Provided excellent customer service by greeting customers and offering assistance.
- Delivered exceptional customer interactions that promoted satisfaction and loyalty.
- Developed customer relationships, enhancing satisfaction and encouraging repeat business.
- Addressed customer complaints and inquiries promptly and respectfully.
- Maintained cleanliness of checkout area, ensuring a welcoming environment for customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Restocked shelves to maintain an organized display area.
- Implemented store safety and cleanliness protocols to minimize risks.
- Cultivated connections with team members, fostering a positive and collaborative workplace.
Apparel
Walmart
Papillion
12.2023 - 09.2024
- Maintained neat and inviting fitting room environment, enhancing customer experience and satisfaction.
- Responded quickly to meet customer needs and resolve problems.
- Managed multiple tasks while adapting to changing priorities and ensuring smooth operations.
- Collaborated with coworkers to efficiently complete tasks and support team goals.
- Carefully folded and organized items and clothes in designated areas.
Education
Bachelor of Science - Nursing
Washburn University of Topeka
Topeka, KS05-2029
Skills
- Point of sale
- Point of sale operation
- Customer service
- Customer assistance
- Customer relations
- Merchandise restocking
- Retail operations training
- Time management skills
- Team collaboration
- Verbal communication
Timeline
Cashier
Adidas
09.2024 - Current
Apparel
Walmart
12.2023 - 09.2024
Bachelor of Science - Nursing
Washburn University of Topeka