Grace Mbabazi
Omaha
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Case Manager
Lutheran Family Services
01.2024 - Current
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with local organizations to expand access to social and community services.
- Created and managed budgets, efficiently allocating resources for clients.
- Established and maintained relationships with key stakeholders.
Family Educator
Restoring Dignity
09.2023 - 01.2024
- Conducted home visits to assess family environment and provide resources to combat behavioral or environmental setbacks.
- Lead individualized and group counseling sessions with children and families.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Dispatcher
Signal
02.2022 - 09.2023
- Responded to 50 calls per day to execute service or requests for emergency and routine assistance.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Prepared detailed incident reports to facilitate appropriate follow-up.
Education
Associate of Science - Social Worker
Metropolitan Community College
Omaha, NE05-2027
High School Deploma -
Bryan High School
Omaha, NE05.2021
Skills
- Effective communication
- Time management
- Problem-solving
- Conflict resolution
- Multitasking
- Document management
- Multi-line telephone operation
- Service-oriented mindset
- Organization skills
Languages
Kinyarwanda
Native or Bilingual
Swahili
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager
Lutheran Family Services
01.2024 - Current
Family Educator
Restoring Dignity
09.2023 - 01.2024
Dispatcher
Signal
02.2022 - 09.2023
Associate of Science - Social Worker
Metropolitan Community College
High School Deploma -
Bryan High School
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