Grace Wilson
Bellevue
Summary
Experienced healthcare professional seeking a Clinic Operations Lead position where I can leverage clinical knowledge, operations experience, and leadership abilities to enhance patient care, streamline clinic processes, and support team development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Nebraska Medicine
Omaha, NE
07.2023 - Current
- Reconciled medications and allergies to ensure updated patient records.
- Collaborated with healthcare team members to develop patient care plans.
- Trained new nursing assistants on protocols and best practices for patient care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar.
- Assisted physicians with gynecological and colorectal procedures.
- Contributed to the development and growth of the iTeach program through collaboration and consistent use of our core values.
- Served as the Beaker Lab Program Super User, training clinical staff on system use and troubleshooting technical issues.
Communications Support Representative
ConvergenceCoaching LLC
Bellevue, NE
10.2021 - 2023
- Create 360 performance appraisal summaries for Transformational Leadership Program participants
- Plan and administrate large group mailings with many components
- Wrote detailed feedback call recaps
- Produced quality materials used as templates for future programs
Pool Manager/Lifeguard/ Swim Lessons Instructor
Bellevue Parks and Recreation
Bellevue, NE
05.2016 - 08.2022
- Organized entire City of Bellevue summer swim lesson program assignments and managed parent inquiries and instructor issues.
- Acted as head manager for Dowding Pool, ensuring the lifeguards I managed were well trained and efficient.
- Delivered feedback on performance issues when necessary.
- Provided excellent customer service and effective conflict management with pool patrons.
- Instructed swim lessons for seven years, teaching children of all ages how to swim from beginner to advanced swim team-level skills.
- Worked alongside coworkers to ensure the pool was a safe place for all.
Education
Biology Major
University of Nebraska–Lincoln
Lincoln, NESkills
- Personable and strong communicator
- Ability to read people well
- Efficient and reliable team player
- Calm and capable under stress
- Quick learner
- Strong Microsoft Word and Excel skills
- Priority management
- Training and mentoring
- Schedule development
- Decision-making
- Attention to detail
Certification
Basic Life-Saving Certification (2026)
Certified Nursing Assistant (2022)
Timeline
Certified Nursing Assistant
Nebraska Medicine
07.2023 - Current
Communications Support Representative
ConvergenceCoaching LLC
10.2021 - 2023
Pool Manager/Lifeguard/ Swim Lessons Instructor
Bellevue Parks and Recreation
05.2016 - 08.2022
Biology Major
University of Nebraska–Lincoln