Word
Grace Farrall
Lincoln
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Managing Bartender
Down The Hatch
09.2023 - Current
- Increased customer satisfaction by providing exceptional service.
- Trained new bartenders on different techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Mentored junior staff members, fostering a positive work environment and promoting professional growth.
- Collaborated with management to create promotional events that drew in new customers and boosted revenue.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Addressed customer concerns promptly and professionally, leading to enhanced loyalty and repeat business.
- Helped run the social media accounts.
Bartender Shift Manager
The Wateringhole East
08.2021 - 08.2023
- Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Beer Cart/Bartender
Pioneers Golf Course
06.2019 - 08.2021
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Education
Associate of Applied Science - Business Administration And Marketing
Southeast Community College Area
Lincoln, NE12.2024
High School Diploma -
Kearney High School
Kearney, NE05.2018
No Degree -
University of Nebraska At Kearney
Kearney, NE2018
Skills
- Social Media Marketing
- Sales Techniques
- Project Management
- Time Management
- Organizational Skills
- Customer Service
Certification
Microsoft Office Specialist
CPR
Software
Excel
Power Point
Access
Timeline
Managing Bartender
Down The Hatch
09.2023 - Current
Bartender Shift Manager
The Wateringhole East
08.2021 - 08.2023
Beer Cart/Bartender
Pioneers Golf Course
06.2019 - 08.2021
Associate of Applied Science - Business Administration And Marketing
Southeast Community College Area
High School Diploma -
Kearney High School
No Degree -
University of Nebraska At Kearney
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