Gregory Golden Jr.
Lincoln
Summary
IT support student and U.S. Air Force veteran with hands-on experience in Active Directory administration. Proficient in logging and tracking issues through centralized systems, creating user-facing self-help documentation, and escalating incidents effectively. Committed to mastering Microsoft Office 365 and PowerShell automation, with a strong ability to adapt to new software platforms. Currently pursuing a B.S. in Computer Science at UMGC, demonstrating military discipline and a proven capacity to multitask in high-pressure, customer-focused environments.
Overview
10
10
years of professional experience
Work History
Pumper Loader
Archer Daniels Midland
Lincoln
08.2025 - 05.2026
- Monitored and operated industrial loading and transfer equipment in fast-paced production environment, ensuring compliance with operational procedures and enhancing safety protocols
- Identified and resolved operational issues promptly, ensuring safe and accurate product movement while showcasing troubleshooting and problem-solving skills under pressure
- Collaborated with multiple teams to coordinate loading operations, optimizing workflow efficiency and enhancing overall production output
- Followed strict safety, compliance, and process standards while maintaining accuracy in high-responsibility environments
- Performed routine equipment inspections and basic maintenance, building hands-on technical troubleshooting and operational support experience
- Completed detailed documentation and verification processes for product transfers, seals, and quality control records — experience directly transferable to help desk ticketing and incident documentation
DOT Courier
FedEx
Irving
12.2024 - 07.2025
- Operated within strict DOT compliance standards and company SOPs, consistently achieving daily performance metrics in a fast-paced, customer-facing role
- Delivered packages on time-sensitive routes while professionally managing customer interactions, addressing delivery issues, obtaining signatures, and resolving concerns promptly
- Maintained accurate delivery logs and electronic records with handheld scanning devices, enhancing efficiency in digital tracking systems and data entry under time pressure
Project Coordinator
ATCO Industries
Arlington
08.2023 - 12.2024
- Coordinated communication among multiple teams, triaging incoming issues, prioritizing escalations, and routing work orders to ensure timely resolutions
- Maintained detailed incident logs and resolution documentation using tracking systems, ensuring all issues were captured, assigned, and followed through to completion
- Analyzed workflow patterns to identify service inefficiencies and proposed process improvements to enhance ticket resolution and service effectiveness
- Handled multiple competing priorities in a fast-paced environment while ensuring accuracy and professionalism
Warehouse Associate
All-Tex Pipe & Supply
Dallas
10.2022 - 03.2023
- Utilized inventory management systems to process and track orders, ensuring accurate order fulfillment and effective data entry
- Prepared orders for shipment by picking and packing items accurately.
- Maintained inventory accuracy through regular stock counts and updates.
- Resolved discrepancies promptly and communicated solutions to team members, enhancing team coordination and problem-solving
Senior Material Handler
United States Air Force
Offutt Air Force Base
10.2016 - 10.2022
- Provided mission-critical logistics support in high-pressure operational environments requiring strict attention to detail, reliability, and adherence to procedures
- Maintained meticulous records and communicated across departments to resolve issues quickly, enhancing incident documentation and cross-team escalation for effective help desk operations
- Exercised professionalism, trustworthiness, and discretion with sensitive operational information, ensuring compliance and safeguarding integrity
- Collaborated with diverse teams under time-sensitive conditions, strengthening communication and multitasking skills to meet operational demands
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus (UMGC)
05-2026
Skills
Operating Systems & Platforms: Windows Server, Active Directory, VirtualBox
Active Directory: User/group management, domain administration, Group Policy, AD object management, PowerShell scripting, remote management, automating administrative tasks
Additional Information
Former U.S. Air Force security clearance (eligible for reinstatement), U.S. Air Force Veteran — DD-214 available upon request, CompTIA Security+, Red Hat Certified System Administrator (RHCSA)
Technical Skills
RHEL 10, Linux (command line, shell navigation, file management), VirtualBox, User/group management, File permissions (chmod/chown), SSH, Package management (dnf), Log analysis (journalctl/grep/awk), Bash scripting
Timeline
Pumper Loader
Archer Daniels Midland
08.2025 - 05.2026
DOT Courier
FedEx
12.2024 - 07.2025
Project Coordinator
ATCO Industries
08.2023 - 12.2024
Warehouse Associate
All-Tex Pipe & Supply
10.2022 - 03.2023
Senior Material Handler
United States Air Force
10.2016 - 10.2022
Bachelor of Science - Computer Science
University of Maryland Global Campus (UMGC)