Hailey Anderson
Lincoln
Summary
Dynamic and results-oriented professional with a proven track record at Doorstep Diner Catering and Air Force ROTC Detachment 465. Excelled in team management and effective communication, enhancing team cohesion and customer satisfaction. Skilled in problem-solving and performance improvement, demonstrating a creative mindset and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Catering Assistant
Doorstep Diner Catering
09.2024 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Collaborated with team members to execute seamless catering events for clients.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
Air Force ROTC Cadet
Air Force ROTC Detachment 465
08.2022 - Current
- Strengthened communication and interpersonal skills, leading to more effective teamwork within the ROTC unit.
- Enhanced team cohesion through collaboration on group projects and activities.
- As Flight Trainer: executed proper training of GMC cadets through assisting in planning and developing the training program.
- As Information Operations Squadron Commander: oversaw public facing relations of the detachment while creating a positive image through the use of high-quality photos and social media platforms.
Camp Counselor and Aquatics Coordinator
Carol Joy Holling
05.2023 - 11.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Restaurant Shift Manager
The Mettle Grill
06.2021 - 05.2024
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
Team Leader
Culver's Fast Food Restaurant Chain
06.2018 - 06.2021
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
Education
Bachelor of Arts - Psychology
University of Nebraska, Lincoln
Lincoln, Nebraska, NE05-2026
Skills
- Reliability and punctuality
- Team management
- Peer mentoring
- Problem-solving
- Effective communication
- Creative mindset
- Conflict resolution and mediation
- Performance improvement
Timeline
Catering Assistant
Doorstep Diner Catering
09.2024 - Current
Camp Counselor and Aquatics Coordinator
Carol Joy Holling
05.2023 - 11.2024
Air Force ROTC Cadet
Air Force ROTC Detachment 465
08.2022 - Current
Restaurant Shift Manager
The Mettle Grill
06.2021 - 05.2024
Team Leader
Culver's Fast Food Restaurant Chain
06.2018 - 06.2021
Bachelor of Arts - Psychology
University of Nebraska, Lincoln
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