Hailey Held
Leigh,NE
Summary
Dynamic professional with a proven track record in customer service and team leadership at City S'Liquors & Tap Room. Expert in money handling and decision-making, successfully enhancing operational efficiency and fostering repeat business through exceptional service. Committed to maintaining a safe and organized environment while driving performance and quality standards.
Overview
8
8
years of professional experience
Work History
Assistant Manager
City S'Liquors & Tap Room
07.2022 - 03.2025
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Sales Associate
Chadron Ace Hardware
06.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Assistant Teacher
Basic Beginnings
05.2017 - 08.2019
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Education
Bachelor of Arts - Business Administration
Chadron State College
Chadron, NE12-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Task delegation
Timeline
Assistant Manager
City S'Liquors & Tap Room
07.2022 - 03.2025
Sales Associate
Chadron Ace Hardware
06.2022 - 04.2023
Assistant Teacher
Basic Beginnings
05.2017 - 08.2019
Bachelor of Arts - Business Administration
Chadron State College
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