Haley Jensen
Omaha
Summary
Results-driven trainer with a focus on safety protocols, crisis management, and staff development. Committed to creating supportive environments that enhance individual well-being and ensure compliance with documentation standards.
Overview
3
3
years of professional experience
Work History
MANDT Trainor
The MANDT System
Omaha
09.2024 - Current
- Utilized framework integrating Relational, Conceptual, and Technical (RCT) skills to enhance physical, psychological, and emotional well-being for staff and individuals served in healthcare, education, and justice settings.
- Delivered structured, evidence-based framework for cultivating safer, more supportive environments by instructing skills from foundational crisis management to advanced techniques, prioritizing human dignity and safety through training.
- Coordinated all training classes using SharePoint and MRC.
- Finalized all essential documentation in MRC to validate trainee competency
Direct Support Professional Trainor
Compassionate Services and Consulting
Omaha
08.2024 - Current
- Trained new DSPs on safety protocols and response strategies for escalation signs.
- Provided ongoing support to DSPs post-training to ensure adherence.
- Collaborated with Director to develop new coaching approaches and staff development initiatives.
- Collaborated in ISP and Safety meetings, facilitating team in creating effective plans and programming.
- Completed AFLS, FBA, NRIA under guidance from Director.
- Trained new DSPs on company policies and procedures with ongoing support in operational settings.
- Draft corrective action that is at the appropriate stage for progressive discipline.
Direct Support Professional
Compassionate Services and Consulting
Omaha
03.2024 - 08.2024
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Documented current individual information to update vital signs, behaviors, and eating habits.
Lead Direct Support Professional
Ameriserve International
Council Bluffs
03.2023 - 03.2024
- Collaborated with individuals with disabilities to enhance independence and quality of life.
Supported clients by addressing personal care, meal preparation, and transportation needs.
Facilitated essential life skills training, emphasizing communication and problem-solving techniques.
Created tailored plans focusing on specific client goals and requirements.
Managed medication administration to promote health and safety. - Organized special events such as birthday parties or holiday celebrations for clients.
- Trained new staff members on safety protocols and best practices for providing quality services to individuals with disabilities.
- Coordinated medical appointments and monitored health care needs of clients.
Education
High School Diploma -
Gretna High School
Gretna, NE05-2018
Skills
- Training design
- Compliance documentation
- Safety protocols
- Crisis management
- Competency assessment
- Staff development
- Behavior monitoring
- Client advocacy
- Life skills training
- Problem solving
- Communication skills
- Team collaboration
Timeline
MANDT Trainor
The MANDT System
09.2024 - Current
Direct Support Professional Trainor
Compassionate Services and Consulting
08.2024 - Current
Direct Support Professional
Compassionate Services and Consulting
03.2024 - 08.2024
Lead Direct Support Professional
Ameriserve International
03.2023 - 03.2024
High School Diploma -
Gretna High School