Haley Max
South Sioux City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Personal Banker
Cent Credit Union
05.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Police Records Technician
City Of Sioux City
02.2024 - 06.2024
- Improved record accuracy by meticulously reviewing and updating police reports and documents.
- Streamlined data entry processes for faster report submission and retrieval.
- Maintained confidentiality and security of sensitive information through strict adherence to department policies.
- Assisted in the reduction of case backlog through efficient organization and prioritization of tasks.
- Contributed to a well-organized filing system, resulting in easier access to archived records.
Personal Banker
Primebank
04.2018 - 10.2023
- Assisted customers with setting up or closing accounts, and signing up for new
- Promoted financial products by maintaining excellent service offering knowledge.
- Followed up with customers to gather feedback and provide additional assistance.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Social Media Marketing Specialist
Ideal Wheels
10.2017 - 04.2018
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
- Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Managed paid social media advertising campaigns to reach and engage target audiences.
Retail Sales Associate
Versona
08.2017 - 04.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing th overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Photographer
Lifetouch Portrait Studios
09.2013 - 10.2017
- Improved record accuracy by meticulously reviewing and updating police reports and documents.
- Streamlined data entry processes for faster report submission and retrieval.
- Maintained confidentiality and security of sensitive information through strict adherence to department policies.
- Assisted in the reduction of case backlog through efficient organization and prioritization of tasks.
- Contributed to a well-organized filing system, resulting in easier access to archived records.
Education
Art - Arts & Photography
Western Iowa Tech Community College
Sioux City, IA12.2015
Degree - General Studies
West High School
Sioux City, IA05.2012
Skills
- Customer Satisfaction
- Teamwork orientation
- Attention to Detail
- Banking Operations Knowledge
- Phone Inquiries
- Verbal and Written Communication
- Relationship Building
- Banking Policies and Procedures
Timeline
Personal Banker
Cent Credit Union
05.2024 - Current
Police Records Technician
City Of Sioux City
02.2024 - 06.2024
Personal Banker
Primebank
04.2018 - 10.2023
Social Media Marketing Specialist
Ideal Wheels
10.2017 - 04.2018
Retail Sales Associate
Versona
08.2017 - 04.2018
Photographer
Lifetouch Portrait Studios
09.2013 - 10.2017
Art - Arts & Photography
Western Iowa Tech Community College
Degree - General Studies
West High School
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