Haley Sylvester
Alliance
Summary
Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
14
14
years of professional experience
Work History
Associate Banker
Bank of Montreal, BMO
04.2011 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers, ATM cash and vaults.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, computer programs, customer service standards ensuring smooth integration into the team environment.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
Associate of Arts - Criminal Justice
WESTERN NEBRASKA COMMUNITY COLLEGE
12-2006
Skills
- Throughout my working career, I have been in roles where I am in constant interaction and collaboration with others
- Responsible for managing drive-up location Responsibilities include, opening, closing, auditing, balancing, money flow, supplies, paperwork, training, cash ordering
- Responsible for handling facilities request, ATM function, IT help, back office support for customers
- Customer Service-oriented
- Relationship building with coworkers and customers
- Knowing our customers
- Recordkeeping requirements
Timeline
Associate Banker
Bank of Montreal, BMO
04.2011 - Current
Associate of Arts - Criminal Justice
WESTERN NEBRASKA COMMUNITY COLLEGE
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