HANNAH COVERT
LINCOLN
Summary
Experienced with engaging and supporting at-risk populations. Utilizes strong communication and relationship-building skills to connect individuals to vital services. Knowledge of crisis intervention techniques and resource coordination.
Overview
4
4
years of professional experience
Work History
Street Outreach Worker
Centerpointe
09.2024 - Current
- Connected individuals with mental health and substance use disorders to treatment services while supporting their path towards recovery.
- Provided crisis intervention services when needed, effectively deescalating tense situations and individual's safety.
- Utilized strong problem-solving abilities to identify challenges faced by individuals and develop innovative solutions tailored to their unique circumstances.
- Promoted community awareness of homelessness issues through presentations at schools, churches, and other public gatherings.
- Improved access to resources for homeless individuals through consistent coordination and collaboration with local service providers.
- Alternate Response with Lincoln Police Department involved us going out on calls to help any homeless individual who was experiencing struggles with basic needs.
- All Doors Lead Home assessments for individuals experiencing homelessness. Gathers information on the individuals situation.
- Out in the community handing out water, hygiene essentials, food, etc.
- Volunteering at at a church to help homeless individuals get the services they are needing.
Drug Testing Technician
Lancaster County Community Corrections
09.2021 - 09.2024
- Drug tested female participants while following proper guidelines
- Conducted Preliminary Breath Test on participants upon arrival
- Summarized test results via verbal updates or written reports
- Restocked drug testing panels and urine analysis cups
- Helped with participant needs and questions
- Trained new technicians on proper techniques for collecting samples
Host/Cashier
Buffalo Wild Wings
02.2021 - 07.2024
- Showed guests to their table
- Stocked shelves to organize cashier station
- Trained new team members on procedures and techniques
- Conversed with members and guests in outgoing and friendly manner
- Pleasantly interacted with customers during hectic periods to promote a positive environment
- Cleaned counters and machines daily
Internship Experience
Lancaster County Sheriff's Department
06.2023 - 08.2023
- Experienced ride alongs with officers
- Documented and listened to all details on certain tasks
- Helped task force with organizing past case information using Word and Excel
- Helped go through background checks in the recruitment process
Education
Bachelor Degree - Criminology & Criminal Justice
University of Nebraska-Lincoln
Lincoln, NE05.2024
Associate Degree - Criminology & Criminal Justice
Metropolitan Community College
Omaha, NE05.2022
Skills
- Mental Health First Aid Certified
- CPR Certified
- Motivational interviewing Phase 1 & 2
- De-escalation techniques
- Community engagement
- Recovery support
- Teamwork
- Active listening
Timeline
Street Outreach Worker
Centerpointe
09.2024 - Current
Internship Experience
Lancaster County Sheriff's Department
06.2023 - 08.2023
Drug Testing Technician
Lancaster County Community Corrections
09.2021 - 09.2024
Host/Cashier
Buffalo Wild Wings
02.2021 - 07.2024
Bachelor Degree - Criminology & Criminal Justice
University of Nebraska-Lincoln
Associate Degree - Criminology & Criminal Justice
Metropolitan Community College
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