Hannah Rhodes
Lincoln
Summary
Dynamic server trainer with a proven track record at Mahogany Prime Steakhouse, excelling in upselling premium items and building strong customer relationships. Skilled in conflict resolution and product presentation, I led teams to achieve sales targets while enhancing guest satisfaction through tailored service and effective communication.
Overview
10
10
years of professional experience
Work History
Server Trainer
Mahogany Prime Steakhouse
01.2024 - Current
- Trained and mentored new and existing servers in fine-dining service standards.
- Built genuine rapport with guests to understand their preferences, allowing for natural and effective upselling of premium items.
- Consistently upsold high-ticket items such as premium wine, top-shelf liquor, and elite food items.
- Identified buying cues and tailored suggestions to different guest types.
- Modeled professional communication, conflict resolution, and guest engagement techniques to new staff.
Server Manager
Florios Italian Restaurant
01.2016 - 04.2024
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Led team of servers to consistently meet customer service and sales targets.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Education
3 Years - Criminal Justice/Psychology
Nebraska Wesleyan University
Lincoln, NESkills
- Upselling and persuasive communication
- Relationship building and customer rapport
- Goal oriented and results driven
- Product knowledge and presentation skills
- Conflict resolution and problem-solving
Timeline
Server Trainer
Mahogany Prime Steakhouse
01.2024 - Current
Server Manager
Florios Italian Restaurant
01.2016 - 04.2024
3 Years - Criminal Justice/Psychology
Nebraska Wesleyan University