Hansani Wijewardana
Elkhorn
Summary
Dedicated banking professional with experience in retail banking, client relationship management, and branch operations. Proven ability to assist customers with financial solutions, promote banking products, and maintain high service standards. Strong knowledge of banking procedures, compliance requirements, fraud detection and cash handling in fast-paced branch environments.
Overview
6
6
years of professional experience
Work History
Relationship Banker I
UMB Bank
Omaha
09.2025 - Current
- Executed customer transactions and managed cash drawer, ensuring compliance with industry regulations and legal standards in all bank documentation.
- Achieved daily key performance metrics while balancing multiple priorities in a fast-paced branch environment.
- Maintained strict confidentiality and safeguarded sensitive customer and bank information in accordance with security and compliance policies.
- Identified client needs during transactions and account servicing, converting interactions into cross-selling opportunities that enhanced customer relationships.
Relationship Banker I
Barrington Bank & Trust ( Wintrust Community Bank)
Hoffman Estates
07.2021 - 07.2022
- Facilitated account openings, closures, and maintenance, ensuring compliance with bank policies and regulatory requirements to enhance customer experience.
- Resolved complex customer inquiries and concerns promptly, maintaining high levels of customer satisfaction and strengthening client relationships.
- Stayed current with industry trends, market conditions, and banking regulations through ongoing professional development.
- Streamlined teller operations and daily branch activities, contributing to efficient service delivery and client satisfaction.
Teller
Barrington Bank & Trust (Wintrust Community Bank)
Palatine
07.2020 - 06.2021
- Managed large cash volumes, adhering to strict security protocols and completing daily reconciliations to maintain financial integrity.
- Detected potential fraudulent activities and reported suspicious transactions, ensuring compliance with security protocols.
- Guided employees on cash drawer operation, enhancing accuracy and reducing discrepancies.
Education
Master of Science - Management Science
The University of Texas At Dallas
Richardson, TX12-2019
Bachelor of Science - Industrial Management
Wayamba University of Sri Lanka
Sri Lanka01-2010
Skills
- Customer relationship management
- Banking operations
- Financial Needs Assessment
- Fraud prevention
- Salesforce
- Microsoft Suite
- SharePoint
- Problem solving
- Time management
- Teamwork and collaboration
Timeline
Relationship Banker I
UMB Bank
09.2025 - Current
Relationship Banker I
Barrington Bank & Trust ( Wintrust Community Bank)
07.2021 - 07.2022
Teller
Barrington Bank & Trust (Wintrust Community Bank)
07.2020 - 06.2021
Master of Science - Management Science
The University of Texas At Dallas
Bachelor of Science - Industrial Management
Wayamba University of Sri Lanka