HAWI MILKESA

• Maintained accurate and confidential client records, progress notes, and documentation of services provided, ensuring compliance with agency standards and regulatory requirements
• Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
• Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.

• Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
• Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
• Increased efficiency in data entry by accurately inputting collected information into the designated database system.

• Supported HR initiatives, including employee engagement survey, wellness programs, and recognition events.
• Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
• Updated HR database with new employee information, changes in Personal information's, and other details.
• Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.

• Strengthened operational efficiency by independently managing records, documentation, and day-to-day administrative workflows.

● Maintained confidentiality and data accuracy while handling customer records, transactions, and operational information.

● Supported client needs through timely communication and issue resolution, demonstrating service coordination and professionalism.

● Ensured compliance with platform policies and standard operating procedures while managing business operations and digital systems.

• Collaborated with cross-functional teams to facilitate communication and information sharing.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.