Hazel Martinez Perez
Lincoln
Summary
Dedicated host/server with a strong background in customer service and reservation management. Proven ability to enhance guest experiences through effective communication and problem-solving.
Overview
1
1
year of professional experience
Work History
Host/Server/Banquet Server
Country Club Of Lincoln
lincoln
05.2025 - Current
- Greeted and welcomed members and guests with a friendly demeanor.
- Provided excellent customer service by anticipating customer needs.
- Managed reservations and seating arrangements for smooth dining experiences.
- Provided menu information and recommendations to patrons effectively.
- Addressed guest inquiries and resolved minor issues promptly.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Trained new hosts on seating procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of dining areas.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Processed payments from customers using a POS system.
- Mediated customer disputes to ensure a positive experience.
Education
GED -
Preparatoria Miguel Hidalgo Y Costilla
Tuzantan Chiapas02-2020
High School Diploma -
Arvin High School
Arvin, CA03-2016
Skills
- Food service coordination
- Reservation management
- Menu recommendations
- Payment processing
- Customer service
- Team collaboration
- Fluent English
- Fluent Spanish
- Telephone interpreting
- Accurate translation
- Translation services English and Spanish
- Problem solving
Languages
English
Professional
Spanish
Professional
Timeline
Host/Server/Banquet Server
Country Club Of Lincoln
05.2025 - Current
GED -
Preparatoria Miguel Hidalgo Y Costilla
High School Diploma -
Arvin High School