Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Cleaver

Omaha

Summary

Professional pet care provider with solid experience in animal care and welfare. Strong skills in handling, feeding, and monitoring pets to ensure their well-being. Reliable team player known for adaptability and achieving results. Adept at understanding and meeting needs of pets and owners alike.

Overview

6
6
years of professional experience

Work History

Daycare Attendant/ Boarding Lead

Bark Avenue
04.2025 - 09.2025
  • Supervised daily activities of dogs, ensuring safety and providing a nurturing environment.
  • Trained new staff on best practices for dog handling and daycare protocols to enhance service quality.
  • Monitored dog behavior, identifying signs of distress or aggression, and took appropriate action to mitigate risks.
  • Maintained cleanliness of play areas and facilities, adhering to health standards and improving overall hygiene.
  • Evaluated daycare operations regularly to identify opportunities for process improvements and enhanced efficiency.

Keyholder Manager

Gretna Bark Club
07.2021 - 01.2025
  • Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability of necessary items at all times.
  • Increased client retention rates through building strong relationships with pet owners and consistently delivering high-quality care.
  • Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Administered medications to animals in treatment and documented changes in condition.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

Manger

Waggin' Tails Ranch
11.2020 - 05.2021
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
  • Conducted thorough initial consultations with new clients to assess their pets'' unique needs and preferences.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.

Pet Care Associate

Petsmart
08.2019 - 04.2020
  • Maintained cleanliness and organization of pet care areas, ensuring a safe environment for animals.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.

Education

High School Diploma -

Benson High School
Omaha, NE
05.2019

Skills

  • Sanitation and cleanliness
  • Activity planning
  • Friendly and respectful
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail

Timeline

Daycare Attendant/ Boarding Lead

Bark Avenue
04.2025 - 09.2025

Keyholder Manager

Gretna Bark Club
07.2021 - 01.2025

Manger

Waggin' Tails Ranch
11.2020 - 05.2021

Pet Care Associate

Petsmart
08.2019 - 04.2020

High School Diploma -

Benson High School

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Heather Cleaver