Heather Johnson
Arlington
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Nebraska.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator/Manager
Gentiva Hospice
11.2023 - Current
- Supervisor role with hiring, coaching and termination responsibilities as required.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- HR duties of background checks, drug screening, and other compliance issues.
- Records management, data collection and tracking.
- Onboarding of new branch employees.
- IDG, senior leadership, safety chair, and culture committee chair roles.
- Community relations development.
- Emergency preparedness development.
- Regional volunteer coordinator trainer.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Managed and tracked volunteer hours and progress to support accurate documentation and uphold Medicare compliance requirements.
Social Services Director
Keystone Ridge Post Acute and Skilled Nursing Facility
03.2023 - 11.2023
- Work closely with the business office and admissions to ensure requirements are met for billing.
- Reduced operational costs by identifying inefficiencies and implementing process improvements many of which involved PASRR, Level of Care, Medicaid verification, Managed Care updates.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Discharge planning.
- Collaborated with government agencies and local organizations to identify gaps in services and develop targeted interventions.
- Maintaining relationships with home health and hospice companies throughout the community.
- Fostered partnerships with local businesses and organizations to expand resource availability for clients.
- Documentation of progress notes, MDS, UDAs and spreadsheet tracking.
- Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
Minority Health Coordinator
East Central District Health Department
01.2022 - 02.2023
- Project coordinator for Minority Health Project and team leader responsibilities
- Program development
- Grant management (budgets, work plans, DHHS coordination, data collection, reports)
- Managed budgets for health programs, ensuring cost-effective implementation without compromising quality of care.
- Conducted regular assessments of patient needs and coordinated services accordingly with relevant healthcare professionals.
- Organized health fairs and community events to raise awareness on various health topics and available services.
- Established a patient-centric approach to care coordination, resulting in increased satisfaction and improved health outcomes.
- Promoted preventive healthcare measures, leading to decreased instances of chronic conditions among patients.
- Developed a comprehensive resource directory for patients and families, enabling easier access to essential support services.
Homeless Prevention Specialist
Heartland Family Service
07.2020 - 10.2021
- Case Manager for homeless services
- Coordination of multiple accounts on a daily basis
- Conducted thorough assessments on clients to determine appropriate treatment paths and resources needed.
- Personal information and employment verification
- Provided ongoing support to clients during their recovery process, fostering a sense of accountability and motivation.
- Provided crisis intervention services when necessary, connecting individuals with appropriate resources during critical moments.
- Trained new Prevention Specialists, ensuring consistent delivery of high-quality services across the organization.
Exploring Executive
Boy Scouts of America
06.2020 - 02.2021
- Coordination with posts and arrangement of youth education programming
- Social media management, Newsletter composition
- Coordination with school counselors and businesses across the metro area; scheduling events for youth
- Scheduling and managing meetings for committees and boards
- Coordinating and establishing fundraising events
- Budgets and financial goals
- Organizing and management of volunteers
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
Owner
Sweetly Anointed
01.2013 - 07.2020
- Licensed Spiritual Healer running holistic care business
- Teach wellness classes while leading a team of roughly 260 representatives
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Multimedia creation for training videos, and webinars
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Traditional Unit Coordinator
Boy Scouts of America
05.2019 - 06.2020
- Program lead for the BSA Scouting after school and day camp program
- Mentoring youth to help build future leaders
- Increased program attendance by conducting targeted outreach efforts to local schools, community centers, and social media platforms.
- Reconstruction and mentoring of struggling units within the organization
- Improved collaboration between staff, volunteers, and community partners by fostering open communication channels and organizing regular meetings.
- Maintained accurate records on participant progress towards achieving individualized goals as outlined in their respective youth development plans.
- Trained employees and volunteers in working effectively with diverse populations of young people from different backgrounds and experiences.
- Supported staff professional development through ongoing training opportunities, performance evaluations, and growth-oriented feedback.
- Secured funding for new initiatives through grant writing and fundraising events.
- 15 years of volunteer time at both local and district levels prior to employment
Office Manager
Rehab Guru
03.2018 - 11.2018
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Social media management and interaction
- Addressed and remedied all patient or team member issues.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Consulted with healthcare professionals on business decisions.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Integrated new paperless record system
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Recovery Counselor
Jackson Recovery
03.2017 - 11.2017
- Oversight of inpatient clients
- As team lead facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Expanded community outreach efforts, resulting in increased awareness of available substance abuse resources and prevention initiatives.
- Collaborated with multidisciplinary teams to develop holistic treatment plans addressing the unique needs of each client.
- Coordinated arrangements with medical offices, DHS, and courts
- Assisted families in understanding addiction-related issues, fostering supportive environments during the recovery process.
- Connected clients with relevant social services agencies for housing assistance, employment support, or additional mental health services when needed.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
Education
Master of Healthcare Administration -
University of Nebraska Medical Center
Omaha, NE12.2024
BS - Sociology
Fort Hays State University
Hays, KS12.2019
AAS - Office Technology
Kilian Community College
Sioux Falls, SD05.2001
Skills
- Healthcare administration
- Employee training
- Project Management
- Organizational Skills
- Process Improvement
- Operations Management
- Team Building & Leadership
- End-of-life care
- Time Management
- Attention to Detail
- Problem-solving abilities
- Critical thinking
- HIPAA guidelines
- Meeting Management
- Volunteer Management
- Financial Acumen
- Community engagement
- Relationship building
- Delegating work
- Training coordination
Certification
Nebraska Assisted-Living Facility Administrator
Timeline
Volunteer Coordinator/Manager
Gentiva Hospice
11.2023 - Current
Social Services Director
Keystone Ridge Post Acute and Skilled Nursing Facility
03.2023 - 11.2023
Minority Health Coordinator
East Central District Health Department
01.2022 - 02.2023
Homeless Prevention Specialist
Heartland Family Service
07.2020 - 10.2021
Exploring Executive
Boy Scouts of America
06.2020 - 02.2021
Traditional Unit Coordinator
Boy Scouts of America
05.2019 - 06.2020
Office Manager
Rehab Guru
03.2018 - 11.2018
Recovery Counselor
Jackson Recovery
03.2017 - 11.2017
Owner
Sweetly Anointed
01.2013 - 07.2020
BS - Sociology
Fort Hays State University
AAS - Office Technology
Kilian Community College
Master of Healthcare Administration -
University of Nebraska Medical Center
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