Heather Marmon

Streamlined office procedures to enhance operational efficiency and reduce turnaround times.

• Led cross-functional teams in implementing process improvements and best practices across departments.
• Developed and maintained comprehensive training programs for new staff, ensuring adherence to organizational standards.
• This position is responsible for overseeing administrative workflows, coordinating employee lifecycle processes, and ensuring compliance with HR and industry standards, including NAID compliance.
• Managed vendor relationships, negotiating contracts to optimize service delivery and cost savings.
• Maintained accounts receivable (AR) delinquency under 20%, ensuring timely collections and strong cash flow management.

• Discuss assigned duties with classroom teachers to coordinate instructional efforts.
• Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
• Attend staff meetings and serve on committees, as required.
• Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms.
• Carry out therapeutic regimens such as behavior modification and personal development programs, under the supervision of special education instructors, psychologists, or speech-language pathologists.
• Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Arrange hospital admissions for patients.

• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Authorize drug refills and provide prescription information to pharmacies.
• Prepare and administer medications as directed by a physician.
• Explain treatment procedures, medications, diets, or physicians' instructions to patients.
• Inventory and order medical, lab, or office supplies or equipment.
• Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.

• Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
• Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.
• Dispatching, operating, and servicing motor vehicles such as general, special purpose base maintenance, and material handling vehicles.
• Performs fleet management duties, accounts for vehicle fleet, issued government driver's licenses, and conducts analyses.
• Plans, organizes, and direct vehicle transportation to support essential operation missions.
• Managed the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.