Heather Penc
Bellevue,NE
Summary
Self-motivated Assistant Administrator that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining Elders and talented team members.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Administrator
Hillcrest Country Estates
01.2024 - Current
- Generated reports detailing findings and recommendations.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
- Collected, validated, and distributed information to employees.
- Contributed to a positive work environment by effectively addressing employee and Elder concerns and fostering open communication channels among staff members and Elders.
- Evaluated correspondence, contracts and other business documentation for accuracy.
- Evaluated customer needs and feedback to drive product and service improvements.
- Proactively identified areas for improvement in administrative processes, proposing innovative solutions that streamlined operations without sacrificing quality.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Educated staff on organizational mission and goals to help employees achieve success.
- Assisted in the development and implementation of new policies and procedures, ensuring compliance with industry best practices and established regulatory standards.
- Collaborated effectively with cross-functional teams to achieve shared objectives efficiently and within established deadlines.
- Consistently met tight deadlines under pressure, effectively prioritizing tasks to ensure the timely completion of critical projects.
- Conducted thorough research to identify potential cost-saving measures, leading to more efficient use of company resources.
Cottage Guide
Hillcrest Country Estates
11.2020 - 12.2023
- Assist with running the day to day operations of four Cottages
- Care for and respond to concerns in a timely manner for fifty-six elders and their families
- Directly oversee seventy-five CNAs and assist in the facility on-boarding process
- On-call responsibilities Monday-Friday and every other weekend.
Elder Assistant
Hillcrest Country Estates
07.2020 - 11.2020
- Assist elders in their activities of daily living
- Provide elders with a safe environment and respond to their concerns in a timely manner
- Engage in activities with the elders
- I also helped to cook and clean for the elders.
Patient Care Technician
Nebraska Medicine
11.2015 - 07.2020
- Assist patients with everyday needs, keep rooms tidy and clean, monitor vital signs and patient conditions, perform basic nursing procedures, assist nursing staff and doctors with administering basic treatments, and providing appropriate emotional support when needed.
Certified Nursing Assistant/ Medication Aide
Heritage Ridge Retirement Community
02.2013 - 09.2015
- Assisted residents with all activities of daily living, provided social and mental stimulation for assisted living and memory support residents, adapted time and schedule to fit the needs of all residents in my care and provided medication to residents throughout the day.
Dietary Aide
Heritage Ridge Retirement Community
09.2011 - 02.2013
- Prepare and handle food prepared by the chefs, serving meals and snacks to residents, stocking inventory, monitoring food temperatures, cleaning the kitchen and equipment and washing the dishes, maintaining the safety of the dining room, and feeding residents when appropriate.
Education
BS in Criminal Justice -
University of Nebraska Omaha
12.2020
International Security and Intelligence Studies -
Bellevue University
05.2016
Skills
- Teamwork
- Interpersonal
- Input
- Competition
- Relator
- Learner
- Belief
- Relationship Development
- Operations Management
- Project Planning
Certification
- Certified Dementia Practitioner- May 2023
- Licensed Nursing Home Administrator- February 2024
- Certified Nursing Assistant- February 2014
Timeline
Assistant Administrator
Hillcrest Country Estates
01.2024 - Current
Cottage Guide
Hillcrest Country Estates
11.2020 - 12.2023
Elder Assistant
Hillcrest Country Estates
07.2020 - 11.2020
Patient Care Technician
Nebraska Medicine
11.2015 - 07.2020
Certified Nursing Assistant/ Medication Aide
Heritage Ridge Retirement Community
02.2013 - 09.2015
Dietary Aide
Heritage Ridge Retirement Community
09.2011 - 02.2013
BS in Criminal Justice -
University of Nebraska Omaha
International Security and Intelligence Studies -
Bellevue University
- Certified Dementia Practitioner- May 2023
- Licensed Nursing Home Administrator- February 2024
- Certified Nursing Assistant- February 2014
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