Heidi Christiansen
Norfolk,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Administrative Support Contractor
USDA/NRCS
07.2023 - Current
- Maintain up to date files for office records.
- Create and update office spreadsheets.
- Order office supply inventory.
- Assist cooperating companies with educational events.
- Enhance overall office productivity by answering phones and managing correspondence.
- Provide administrative support to staff members, ensuring smooth operations within office setting.
Dispatcher
Norfolk Truck Brokers
06.2019 - 06.2023
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Answered phone calls and responded to customer emails.
- Ordered oversize load permits.
- Directed dispatching, routing, and tracking of 23 owner/operated vehicles.
Administrative Assistant
Hemmer, Langholz & Finley, PC
10.2018 - 04.2019
- Scheduled office meetings and client appointments for staff teams.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
911 Dispatcher/Jailer
Pierce County Sheriff's Department
03.2018 - 10.2018
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Read system maps and caller information, and documented details in system.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Followed established protocols for professional handling of emergency situations.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Layflat Photo Book Builder
Marathon Press
09.2015 - 12.2017
- Built and established positive relationships with patrons, team members and supervisors.
- Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.
- Trimmed book edges using cutting machines and hand cutters.
- Trained new hires in quality and productivity standards to maximize team effectiveness.
- Quality control, production, covering, stamping, and shipping of photo books
- Maintain monthly inventory
- Enhanced customer satisfaction by delivering exceptional craftsmanship on all completed projects, leading to positive referrals and repeat business opportunities.
- Cleaned and maintained tools, equipment and worksites.
Education
High School Diploma -
Pierce Jr/Sr High School
Pierce, NE05.1998
No Degree -
Northeast Community College
Norfolk, NESkills
- Coordinate Services
- Maintain Records
- Customer File Maintenance
- Multi-Line Phone Systems
- Typing Proficiency
- Administrative Support
- Filing
- Excel Spreadsheets
- Microsoft Office
- AS/400
- 10-Key Proficiency
- Customer Service
Timeline
Administrative Support Contractor
USDA/NRCS
07.2023 - Current
Dispatcher
Norfolk Truck Brokers
06.2019 - 06.2023
Administrative Assistant
Hemmer, Langholz & Finley, PC
10.2018 - 04.2019
911 Dispatcher/Jailer
Pierce County Sheriff's Department
03.2018 - 10.2018
Layflat Photo Book Builder
Marathon Press
09.2015 - 12.2017
High School Diploma -
Pierce Jr/Sr High School
No Degree -
Northeast Community College
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