Hollie Tomjack
Beatrice,NE
Summary
Dynamic Assistant General Manager at Runza with a proven track record in operations management and staff development. Enhanced customer satisfaction through effective team leadership and strategic inventory control, achieving a 20% reduction in waste. Skilled in training and motivating employees to excel, driving operational efficiency and service excellence.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Assistant General Manager
Runza
Beatrice, NE
01.2023 - 07.2026
- Coordinated daily operations to enhance team efficiency and customer satisfaction.
- Developed training programs for staff to improve service quality and operational consistency.
- Analyzed sales data to identify trends, optimizing inventory management and product offerings.
- Implemented cost-control measures, reducing waste while maintaining service standards.
- Streamlined scheduling processes, ensuring adequate staffing during peak hours for better service delivery.
- Monitored compliance with health and safety regulations, fostering a safe work environment for all employees.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Front Desk Receptionist
Holliday Inn Express
Beatrice, NE
03.2022 - 01.2023
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving concerns promptly.
- Coordinated room bookings and reservations using property management systems efficiently.
- Maintained accurate records of guest information and billing details for seamless transactions.
- Monitored lobby area for cleanliness and organization, contributing to positive first impressions.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Direct Support Professional
Mosaic
Beatrice, NE
09.2021 - 03.2022
- Assisted individuals with daily living activities and personal care needs.
- Developed individualized support plans in collaboration with clients and families.
- Implemented behavioral intervention strategies to promote positive outcomes.
- Monitored client progress and documented changes in behavior and health status.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Merchandiser
O'Reilly Auto Parts
Beatrice, NE
03.2020 - 04.2021
- Led merchandising initiatives to enhance product visibility and drive sales performance.
- Collaborated with store teams to execute planograms and maintain optimal inventory levels.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Mentored junior staff on best practices for merchandising standards and customer engagement.
- Streamlined stock replenishment processes to improve efficiency and reduce out-of-stock situations.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Cashier
Cenex
Beatrice, NE
11.2020 - 03.2021
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balance through meticulous record-keeping.
- Assisted customers with inquiries, ensuring a high level of service satisfaction.
- Trained new cashiers on register operations and customer service protocols.
- Implemented inventory control measures to minimize shrinkage and waste.
- Collaborated with team members to enhance store presentation and organization.
- Resolved customer complaints promptly, improving overall shopping experience.
- Monitored stock levels and restocked merchandise to meet demand effectively.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
O'niell Public
O'Neill, NE01-2000
No Degree -
Southeast Community College
Beatrice, NESkills
- Staff management
- Operations management
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Sales forecasting
- Vendor relationship management
- Marketing initiatives
- Customer service
- Effective leader
- Scheduling
- Employee motivation
- Hiring and onboarding
- Inventory management
- P&L management
- Performance evaluation and monitoring
- Delegation
- Goal setting
Accomplishments
Assistant manager of the year 2025
Certification
- Certified medication aid
- Servsafe certification
Timeline
Assistant General Manager
Runza
01.2023 - 07.2026
Front Desk Receptionist
Holliday Inn Express
03.2022 - 01.2023
Direct Support Professional
Mosaic
09.2021 - 03.2022
Cashier
Cenex
11.2020 - 03.2021
Merchandiser
O'Reilly Auto Parts
03.2020 - 04.2021
No Degree -
Southeast Community College
High School Diploma -
O'niell Public