Hope Ziemba
Bellevue
Summary
Dynamic server with extensive experience in customer service. Proven ability to enhance guest experiences through effective communication and upselling techniques. Recognized for building strong relationships with customers and colleagues, ensuring satisfaction and repeat visits in a high-volume environment.
Overview
8
8
years of professional experience
Work History
Server
Texas de Brazil
Omaha
06.2025 - Current
- Trained new servers on restaurant procedures and customer service standards.
- Handled customer complaints professionally to enhance dining experience.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Built friendly and professional relationships with my coworkers and customers so they will want to come back.
Server
IHOP
Bellevue
11.2023 - 06.2025
- Provided excellent customer service by taking and delivering food orders.
- Maintained cleanliness of dining area and ensured proper table settings.
- Assisted customers with menu selections and answered questions about ingredients.
- Managed multiple tables while prioritizing customer needs and satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Guest Service Representative
Omaha Henry Doorly Zoo
Omaha
06.2017 - 11.2023
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Assisted guests with inquiries and provided information about services offered.
- Handled guest complaints professionally to ensure satisfaction and comfort.
- Provided recommendations for attractions and dining options to enhance guest experience.
- Managed phone calls and directed them to appropriate departments promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained cleanliness of lobby area and front desk counter.
- Worked all the attractions
Education
High School Diploma -
Omaha South High School
Omaha, NE07-2015
Skills
- Customer service
- Cash handling
- Upselling techniques
- Conflict resolution
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Guest relations
- Foreign language proficiency
- Professional appearance
- Task prioritization
- Customer feedback management
- Positive and professional
- Performance improvement
Languages
Spanish
Professional
Affiliations
- Voluntary work at the Nebraska Humane Society and Open Door Mission
Timeline
Server
Texas de Brazil
06.2025 - Current
Server
IHOP
11.2023 - 06.2025
Guest Service Representative
Omaha Henry Doorly Zoo
06.2017 - 11.2023
High School Diploma -
Omaha South High School