Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
IAN EGGLESTON

IAN EGGLESTON

Omaha

Summary

Guest experience professional with high standard for delivering exceptional service. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Known for strong interpersonal skills, reliability, and focus on achieving results. Adept at training staff, managing guest relations, and enhancing overall guest satisfaction.

Overview

11
11
years of professional experience

Work History

Guest Experience Manager

Marriott Downtown at the Capitol District
Omaha, NE
12.2024 - Current
  • Oversee all necessary hotel operations, acting as general manager in evening shifts
  • Train front desk staff to create exceptional guest satisfaction at check-in
  • Identify operational improvements through guest review metrics
  • Deliver exceptional service recovery resolutions
  • Build and maintain strong and personable relationships with recurring clientele
  • Create personalized programs and services for VIP and recurring clientele

Guest Services Advisor

Residence Inn Downtown - Marriott Hotels
Omaha, NE
04.2023 - 12.2024
  • Create personable relationships with clients
  • Organize guest bookings and appointments
  • Process daily income reports
  • Work directly with clients to meet requests and needs
  • Enroll guests into the Marriott Rewards program

Front Desk Advisor

Towneplace Suites South - Marriott Hotels
Sioux Falls, SD
04.2022 - 02.2023
  • Create bookings and appointments for guests of the hotel
  • Accommodate existing guests needs and requests
  • Manage the daily totals for hotel income and market purchases
  • Create an organized, inviting and presentable front desk area
  • Promote the benefits of Marriott and the extended stay options available

Insurance Agent and Service Provider

Wilcoxon Insurance, Inc.
Sioux Falls, SD
05.2019 - 04.2022
  • Generate sales and expand customer knowledge on products provided
  • Work with hundreds of new and existing clients on claims and resolving issues
  • Communicate with multiple providers and underwriters through phone and email
  • Schedule semi-annual and annual reviews to assure client satisfaction
  • Work with clients in claim situations outside of standard business hours

Bartender

Ken’s Korner
Sioux Falls, SD
05.2019 - 05.2021
  • Create an inviting and fun atmosphere
  • Provide excellent and personal customer service to all patrons
  • Possess extensive knowledge of beverages and proper mixing
  • Managerial duties such as: Cash management, accounting for shipments and vendor relations

Sales Associate

Barnes & Noble
Little Rock, AR
12.2017 - 06.2018
  • Work with customers to locate the merchandise they’re seeking
  • Package, unbox and stock online orders for in person pick up
  • Organize and reorder shelves up to company standard
  • Provide an excellent, social and inviting service to each customer

Seasonal Package Handler

United Parcel Services
Little Rock, AR
09.2017 - 12.2017
  • Assist with package workload, designating correct shipments
  • Provide excellent service with a heavy time preference
  • Lift packages exceeding 50 pounds in weight
  • Work promptly to assure quality of delivery and customer satisfaction

Customer Service Representative

Club Demonstration Services
Sioux Falls, SD
05.2015 - 08.2017
  • Interact with club members in a friendly, inviting manner
  • Demonstrate a multitude of products while providing insightful commentary
  • Track sales in Excel
  • Maintain an organized station for demonstrating product
  • Focus on leaving an impact with the customer and product

Education

Associate of Science - Psychology, Health Science

University of South Dakota
Vermillion, SD

Skills

  • Hotel management
  • Guest experiences
  • Exceptional communication
  • Sales and upselling
  • Guest conflict resolution
  • Data entry proficiency
  • Front desk operations
  • Relationship building
  • Flexible schedule
  • Interpersonal skills

Interests

August 2020 - Present

Freelance Media

Videography/Graphic Design/Writing/Organizer

  • Five years experience with Adobe Premiere and Adobe After Effects
  • Fluid in Microsoft Word, Excel and Google platforms
  • Producer/Writer for Very Serious Club (20,000 Tik Tok Followers, 10 Million Views)
  • Create custom advertisements for myself and Wilcoxon Insurance, Inc
  • Design tutorials/advertisements for insurance lead provider services
  • Logo design work for local companies and YouTube channels
  • Work directly with companies on filling advertisement needs

November 2021 - Present

Wizkids Games

HeroClix board game media designer and promoter

  • Promote HeroClix on Facebook, Youtube and Twitter
  • Manage the live coverage and broadcasting of all major Wizkids HeroClix events
  • Create a friendly, engaging and inviting personality within the community
  • Design videos, graphics and other social media posts to promote Wizkids HeroClix

Timeline

Guest Experience Manager

Marriott Downtown at the Capitol District
12.2024 - Current

Guest Services Advisor

Residence Inn Downtown - Marriott Hotels
04.2023 - 12.2024

Front Desk Advisor

Towneplace Suites South - Marriott Hotels
04.2022 - 02.2023

Insurance Agent and Service Provider

Wilcoxon Insurance, Inc.
05.2019 - 04.2022

Bartender

Ken’s Korner
05.2019 - 05.2021

Sales Associate

Barnes & Noble
12.2017 - 06.2018

Seasonal Package Handler

United Parcel Services
09.2017 - 12.2017

Customer Service Representative

Club Demonstration Services
05.2015 - 08.2017

Associate of Science - Psychology, Health Science

University of South Dakota

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IAN EGGLESTON