Isaac Tomlin
Omaha,NE
Summary
Professional in guest services with strong focus on delivering exceptional experiences and resolving issues efficiently. Known for fostering team collaboration and adapting to changing needs, ensuring smooth operations and guest satisfaction. Skilled in conflict resolution, communication, and multitasking, with knack for building rapport and maintaining high standards. Ready to drive impactful results in dynamic service environment.
Overview
3
3
years of professional experience
Work History
Guest Service Manager
PMC
10.2024 - Current
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Fostered a positive work environment, motivating team members to excel in their roles and contribute to the hotel's overall success.
- Reviewed daily reports for accuracy, identifying discrepancies or issues that required fixing.
- Oversaw day-to-day valet operations of two, 100-room hotels with a total staff of 15-20 employees.
Assistant Guest Service Manager
PMC
04.2024 - 10.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Increased repeat business by fostering positive relationships with guests through attentive service and follow-up communication.
- Reviewed daily reports for accuracy, identifying discrepancies or issues that required attention from other departments or managers.
- Resolved guest disputes diplomatically, diffusing tense situations while protecting the reputation of the hotel brand.
- Oversaw day-to-day valet operations of three, 100-120-room hotels with a total staff of 25-30 employees.
Guest Services Coordinator
PMC
05.2023 - 04.2024
- Greeted and welcomed guests upon arrival, providing exceptional customer service.
- Assisted in resolving guest complaints in a timely manner to ensure satisfaction.
- Provided detailed information regarding hotel amenities, services, and local attractions.
- Performed daily audits of front desk area ensuring accuracy of cash drawers, credit card transactions.
- Assisted in training new employees on proper procedures related to guest services operations.
- Handled check-in and check-outs of 50-100 guests daily by driving and parking guests vehicles, administering keys and answering questions.
Lawn Care Business Owner
Self-employed
05.2022 - 05.2023
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Maintained equipment and vehicle in good working order to prevent breakdowns and service delays.
- Managed relations by, sending invoices, scheduling quotes and appointments, and servicing lawns for 10-15 clients.
Education
High School Diploma -
Central Baptist School
Memphis, TN05.2022
Skills
- Friendly, Positive Attitude
- Guest accommodations
- Flexible Schedule
- Good Work Ethic
- Customer Service
- Active Listening
- Problem Resolution
- People Skills
- Critical Thinking
- Improvement Plan Knowledge
- Experience in Leadership
- Staff training and development
Timeline
Guest Service Manager
PMC
10.2024 - Current
Assistant Guest Service Manager
PMC
04.2024 - 10.2024
Guest Services Coordinator
PMC
05.2023 - 04.2024
Lawn Care Business Owner
Self-employed
05.2022 - 05.2023
High School Diploma -
Central Baptist School
Similar Profiles
Paola RuizPaola Ruiz
Insulator Helper at PMCInsulator Helper at PMC
Charles Reeder, IICharles Reeder, II
Valet Parking Attendant at PMCValet Parking Attendant at PMC
Keiona RileyKeiona Riley
Safety Supervisor at PMCSafety Supervisor at PMC