Isabel Pando
Bellevue
Summary
Detail-oriented team contributor with exceptional organizational skills and a proven track record of managing multiple projects simultaneously while maintaining high accuracy. Adept at prioritizing tasks to meet tight deadlines without compromising quality. Committed to fostering collaboration and driving results within a dynamic team environment. Passionate about leveraging expertise to contribute to organizational success and streamline processes.
Overview
20
20
years of professional experience
Work History
Sr Coordinator, Global Exceptions Operations
PayPal
Omaha NE
06.2018 - Current
- Coordinated cross-functional teams to streamline project workflows and enhance communication.
- Developed and implemented process improvements to increase operational efficiency and reduce bottlenecks.
- Managed scheduling and resource allocation for multiple projects, ensuring timely delivery of objectives.
- Facilitated training sessions for new hires, fostering a culture of continuous learning and development.
- Mentored junior coordinators, providing guidance on best practices and professional development opportunities.
- Kept high average of performance evaluations.
Bilingual Debit Card Agent
PayPal
Omaha NE
07.2015 - 06.2018
- Managed client relationships to ensure satisfaction and retention.
- Acquired extensive knowledge of available products and services to enhance customer support.
- Coordinated communication between clients and internal teams for seamless service delivery.
- Trained new agents on operational procedures and customer service standards.
Shift Supervisor
STARBUCKS
ODESSA, TX
09.2015 - 03.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Plan and prepare work schedules, and assign employees to specific duties.
- Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
Barista
STARBUCKS
ODESSA, TX
07.2014 - 09.2015
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Describe menu items to customers or suggest products that might appeal to them.
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Create signs to advertise store products or events.
- Take customer orders and convey them to other employees for preparation.
Barista
HMSHOST - STARBUCKS
ORLANDO, FL
10.2007 - 09.2013
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Serve prepared foods, such as muffins, biscotti, or bagels.
- Take customer orders and convey them to other employees for preparation.
Personal Caregiver
VISITING NURSES OF DEL RIO
ODESSA, TX
04.2006 - 07.2006
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
- Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Education
High School Diploma -
NEW HOPE HIGHSCHOOL
LOVINGTON, NM05.1999
Skills
- Bilingual - Able to speak and understand Spanish & English
- Extensive support skills in both customer service and staff management
- Tool Knowledge: Excel and Powerpoint
- Trained and mentored agents
- Assisted with multiple projects with Leadership and Lead Coordinator agents, interim (multiple times throughout my time in my current role) subject matter expert, and assisted in writing and creating multiple work instructions
- Team collaboration - hosting and planning Team Learnings and currently in our Fun and Engagement Committee
- Adaptability and flexibility - willing to change and address items of more importance due to SLA (Service Level Agreements)
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sr Coordinator, Global Exceptions Operations
PayPal
06.2018 - Current
Shift Supervisor
STARBUCKS
09.2015 - 03.2016
Bilingual Debit Card Agent
PayPal
07.2015 - 06.2018
Barista
STARBUCKS
07.2014 - 09.2015
Barista
HMSHOST - STARBUCKS
10.2007 - 09.2013
Personal Caregiver
VISITING NURSES OF DEL RIO
04.2006 - 07.2006
High School Diploma -
NEW HOPE HIGHSCHOOL