Isabella Ackerman
Lincoln
Summary
Dynamic professional with a proven track record in fostering customer relationships and enhancing operational efficiency, developed through extensive experience at Solid Rock Gymnastics. Expertise in customer relations and streamlining front desk operations has led to significant improvements in first impressions and overall client satisfaction. A strong background in esthetics supports a commitment to delivering exceptional skincare services, including facials and waxing, while upholding the highest standards of hygiene and client care. Recognized for adaptability and collaboration, with a keen ability to perform skin analysis and provide tailored product recommendations that drive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Contract Driver
ProMed Logistics
06.2025 - Current
- Emergency Medical Delivery
- Delivered goods efficiently while adhering to safety regulations and traffic laws
- Collaborated with dispatch teams to resolve logistical challenges quickly and effectively.
- Delivered goods and products to customer on time and in excellent condition.
Office Manager
Solid Rock Gymnastics
04.2022 - 05.2025
- Answered incoming calls, directed calls to appropriate staff members, and took messages when necessary.
- Responded promptly to customer inquiries via phone or email.
- Maintained front desk to provide positive first impression.
- Managed inventory of office supplies ensuring adequate stock levels at all times.
- Maintained positive working relationship with fellow staff and management.
Hostess
Hiro 88
04.2021 - 12.2021
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assisted servers in bussing tables when needed during busy periods.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Sales Associate
Old Navy
11.2019 - 04.2021
- Answered questions about current promotions and resolved issues according to store policies.
- Helped customers by answering questions and locating merchandise.
- Organized store by returning merchandise to proper areas and restocked displays.
- Operated point-of-sale systems accurately to process payments from customers.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Cashier
Dairy Queen
03.2018 - 10.2019
- Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
- Set up work stations, prep tables, and service counters..
- Contributed to positive work environment for all staff members through active listening and effective communication.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Education
High School Diploma -
Lincoln Southeast High School
Lincoln05-2021
Esthetics Certification -
Entourage Institute of Beauty And Esthetics
Lincoln01-2026
Skills
- Communication skills
- Customer service
- Phone etiquette
- Multitasking and organization
- Waxing and hair removal
- Microdermabrasion techniques
- Facial treatments
- Chemical peels
- Hygiene and sanitation
Certification
- First Aid CPR AED, American Heart Association - 08/2024
- Dermalogica Pro Pen - 01/2026
- Spray Tan - 01/2026
- Dermaplaning - 01/2026
Timeline
Contract Driver
ProMed Logistics
06.2025 - Current
Office Manager
Solid Rock Gymnastics
04.2022 - 05.2025
Hostess
Hiro 88
04.2021 - 12.2021
Sales Associate
Old Navy
11.2019 - 04.2021
Cashier
Dairy Queen
03.2018 - 10.2019
High School Diploma -
Lincoln Southeast High School
Esthetics Certification -
Entourage Institute of Beauty And Esthetics