Isabella Ponce
Bennington
Summary
Highly motivated professional with expertise in auditing, compliance, and data analysis. Known for adaptability and high productivity, with root cause analysis. Combines technical skills with exceptional communication to foster team collaboration.
Overview
8
8
years of professional experience
Work History
Sr. Loan Specialist
First National Bank of Omaha
Omaha
07.2025 - Current
- Accomplishing independent tasks through the use of strict procedures and step-by-step processes.
- Auditing reports to ensure record retention, accuracy, and compliance.
- Maintain 98% accuracy and hourly productivity.
- Collaborate with team members to streamline loan processing workflows.
- Monitored compliance with federal lending regulations and bank policies.
- Remotely administer precise verbal instructions to assist in coordinating departments.
Personal Banker II
First National Bank of Omaha
Omaha
07.2022 - 07.2025
- Facilitated the resolution of customer disputes in a fair manner while adhering to financial guidelines.
- Oversaw and facilitated the training of new and existing employees to enhance performance.
- Developed expertise in financial processes and platforms, providing critical support.
- Collaborated with other departments to maintain accuracy and efficiency in problem-solving on joint maintenance and disputes.
- Educated customers on bank related services.
Teller
First National Bank of Omaha
Omaha
09.2021 - 07.2022
- Assisted customers with account inquiries and resolved service-related issues promptly.
- Collaborated with team members to improve workflow and enhance customer service experiences.
- Trained new tellers on procedures, customer service techniques, and systems usage effectively.
- Handled large volumes of currency quickly and accurately with minimal errors.
Style Consultant
Target
Omaha
11.2018 - 09.2021
Education
Associate - Liberal Arts/Academic Transfer, Math & Science
Metropolitan Community College
Omaha, NE12.2025
High School -
Bennington High School
Bennington, NE05.2020
Skills
- Technical Proficiency
- Organizational and Operational Support
- Cash Handling and Point of Sale System Operation
- Cross-Department Collaboration
- Data Verification and Auditing
- Professionalism and Confidentiality
- Time Management
- Office 365
- Google workspace
- Customer Service & Client Relations
- Excellent interpersonal and communication skills
- Financial Services, Banking Operations
- Product Knowledge
- Training and Leadership
- Office Administration and Team Support
- Adept at Root Cause Analysis and Critical Thinking
References
Available upon request
Timeline
Sr. Loan Specialist
First National Bank of Omaha
07.2025 - Current
Personal Banker II
First National Bank of Omaha
07.2022 - 07.2025
Teller
First National Bank of Omaha
09.2021 - 07.2022
Style Consultant
Target
11.2018 - 09.2021
Associate - Liberal Arts/Academic Transfer, Math & Science
Metropolitan Community College
High School -
Bennington High School