Jackie Bartunek
Omaha
Summary
Dependable and successful providing high-quality customer service to guests in office and restaurant settings. Works well with others and am a quick-learner.
Overview
12
12
years of professional experience
Work History
Clerk II
City of Omaha Public Works
Omaha, NE
02.2022 - Current
- Processed public work requests and maintained accurate records in departmental database.
- Assisted with maintenance scheduling and coordinated service delivery across various city projects.
- Streamlined filing system to enhance accessibility and reduce retrieval time for project documentation.
- Collaborated with team members to ensure compliance with city regulations and safety standards.
- Managed inventory of office supplies, optimizing procurement processes to reduce costs and improve efficiency.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Server
Sullivan's Steakhouse
Omaha, Nebraska
06.2018 - 03.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected orders and relayed them to bartenders quickly and accurately.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Asked customers for feedback, solved problems, provided additional items throughout their dining experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Moved and set up seating, prepared extra silverware, wine glasses, and candles prior to arrival of large groups.
Clerk
Omaha Public Library
Omaha, Nebraska
03.2014 - 02.2022
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Interacted with customers by phone, email and in-person to provide information.
- Received and routed business correspondence to correct departments and staff members throughout the library system
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reviewed order data to verify transactions and shipping dates.
- Informed and supported patrons through consistent communication and administrative support duties.
- Strategically distributed administrative tasks amongst City of Omaha staff and provided guidance to promote performance.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to the library database.
- Monitored usage of library supplies and contacted vendors to place new orders for replenishment.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
No Degree - Sound Engineering
Iowa Western Community College
Council Bluffs, IANo Degree - Liberal Arts And General Studies
Metropolitan Community College
Omaha, NEHigh School Diploma -
Omaha South High School
Omaha, Nebraska05.2006
Timeline
Clerk II
City of Omaha Public Works
02.2022 - Current
Server
Sullivan's Steakhouse
06.2018 - 03.2022
Clerk
Omaha Public Library
03.2014 - 02.2022
No Degree - Liberal Arts And General Studies
Metropolitan Community College
High School Diploma -
Omaha South High School
No Degree - Sound Engineering
Iowa Western Community College