Jackson Harrison
Bellevue
Summary
Experienced IT support specialist with expertise in troubleshooting hardware and software issues, delivering exceptional customer service, and managing virtual environments. Proficient in utilizing Active Directory, scripting, and providing technical support. Demonstrated ability to collaborate seamlessly with teams to deploy and maintain IT solutions, while also documenting processes and assisting in user training.
Overview
3
3
years of professional experience
Work History
ITC Intern
Iowa Western Community College
07.2024 - Current
- Assisted in troubleshooting hardware and software issues for students and faculty
- Managed user accounts and permissions using Active Directory
- Provided technical support for AV equipment and virtual environments
- Documented solutions and assisted in training users on IT procedures
Crew Member
Leonard Management
08.2022 - 06.2024
- Provided customer service and handled technical troubleshooting for POS systems
- Developed strong communication and teamwork skills in a fast-paced environment
Education
Associate of Applied Science - Cyber Security
Iowa Western Community College
05.2025
High School Diploma -
Missouri Valley High School
05.2024
Skills
- Windows
- Linux
- ZSH
- BASH
- Active Directory
- IT Security Fundamentals
- Hyper-V
- VirtualBox
- Troubleshooting
- Customer Service
- AV Equipment
- ZSH/BASH Scripting
Timeline
ITC Intern
Iowa Western Community College
07.2024 - Current
Crew Member
Leonard Management
08.2022 - 06.2024
Associate of Applied Science - Cyber Security
Iowa Western Community College
High School Diploma -
Missouri Valley High School
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